Technical Account Manager, Siena
AI Agent Deployment
+ Opportunity for equity or stock grants
AI-powered customer service platform
Be an early applicant
AI-powered customer service platform
21-100 employees
Be an early applicant
+ Opportunity for equity or stock grants
21-100 employees
Company mission
To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.
Role
Who you are
- 5+ years in technical account management, customer success engineering, or a hybrid technical/commercial role - SaaS, CX platforms, or e-commerce strongly preferred
- Technically fluent: you understand how integrations work, can read a configuration, and can diagnose common deployment issues without escalating every time
- You lead with outcomes - automation rates, resolution rates, and whether the account is actually working Commercially aware: you understand ARR, renewal risk, and expansion signals, and can position additional value without it feeling like a pitch
- AI fluency - you use AI tools actively in your workflow and can enable and guide, confidently customers who are new to the space
- You're proactive with data: you know what the numbers mean and you act on them before customers ask
- You build relationships that outlast onboarding - customers want more access to you, not less
- Remote
- The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite
- They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward
What the job involves
- As a Technical Account Manager, AI Agent Deployment, you own both the technical and commercial health of your accounts. You master how Siena works under the hood to diagnose problems and drive outcomes - and you're commercially sharp enough to turn those outcomes into retention and growth
- You're not a pure CSM and you're not a support escalation point. You're the person customers trust to own their results, and who turns that trust into a longer, larger relationship
- Own technical account health: diagnose automation performance issues, configure improvements, and drive resolution rates without always pulling in engineering
- Be the primary point of contact for your accounts - customers know you by name and trust that you'll bring them clarity
- Run regular business reviews with customer stakeholders - bring data, tell the story, and drive clear next steps
- Partner with the deployment team during onboarding to ensure the handoff is clean and the account is set up to succeed
- Translate what you hear from customers into structured product feedback the team can act on
Our take
Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.
Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.
The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2023
$4.7m
SEED
Total funding: $4.7m
Company benefits
- 🏠The flexibility to work from anywhere
- 🌞 Flexible working hours
- đź’¸ Stock options
- 🌴 Unlimited PTO (minimum of 15 days off per year)
- đź“– Growth stipend
Company HQ
SoMa, San Francisco, CA
Leadership
Andrei Negrau
(Co-Founder & CEO)Also co-founded Cartloop and Relevon, and founded Elite Brands.
Lisa Popovici
(Co-Founder & President)Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.
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