Payments Operations Specialist, Crezco

• Previous experience in a payments environment, preferably in a FinTech company
• Familiarity with regulatory compliance requirements in the financial services sector, particularly in relation to open banking and online payments
• Strong analytical skills and attention to detail, with the ability to interpret data and identify trends
• Excellent communication and interpersonal skills, with the ability to explain complex concepts in a clear and concise manner
• Tools proficiency - Microsoft Office Suite, CRM (ideally HubSpot), communication software (e.g. Slack, Teams), compliance software (e.g. Veriff, Creditsafe)

Desirable

• Quickly resolve inflight payment queries
• Improve systems and processes for in-flight payment queries to scale more efficiently
• Increase payment straight through processing ratios through error reviews and analysis
• Work with Product teams to ensure new products launch successfully
• Manage key banking relationships to understand and align development roadmaps
• Gather customer feedback as input for improved product development and customer experience

• A role-based interview with two team members. You will be sent some questions ahead of the interview to help you prepare your answers (60 mins)
• Second interview with the Head of Customer Operations and CEO
• Two professional references requested