Senior Research Operations Manager, Grammarly
$162-215k
Salary dependent on candidates location
More information about location
AI-powered writing assistant
Job no longer available
AI-powered writing assistant
1001+ employees
Job no longer available
$162-215k
Salary dependent on candidates location
More information about location
1001+ employees
Company mission
Grammarly's mission is to improve lives by improving communication.
Role
Who you are
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
- Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust
- Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based
- Has a minimum of 5 years of relevant experience working in a project-coordination or customer-support role—ideally working within a research- or design-operations team
- Understands project and process management and is able to manage multiple projects simultaneously and adapt to changing priorities and schedules
- Has a general knowledge of user experience and market research concepts and/or processes
- Can coach and facilitate—is an enabler, not a filter
- Consistently focus themselves and the team on the highest-impact activities
- Is able to work with a variety of stakeholders
- Has strong organization and communication skills. Can effectively distill key information from multiple ambiguous sources and strives to create clarity
- Has experience with research software and tools (UserTesting, Qualtrics, DScout, etc.)
What the job involves
- As Senior Research Operations Manager you will work directly with our research team to facilitate participant recruitment and coordinate research studies
- Applying your breadth of knowledge in research operations will enable first-class writing and communication research
- You will help shape the ideal participant experience, craft an efficient and continuous user learning environment across our company, and help the research team operate efficiently
- Identify team needs concerning processes, tools, documentation, asset management, etc
- Provide stakeholders with visibility on current work and opportunities for cross-collaboration
- Implement or drive changes to ensure researchers are working at a sustainable pace on high-priority and high-impact activities
- Maintain healthy and engaged research panels of Grammarly users
- Assist our research team by helping recruit users through direct outreach and email deployments
- Monitor email communications between Grammarly and research participants
- Assist in maintaining internal documents regarding best practices for working with Grammarly’s research team
- Assist with the distribution of incentives for research conducted
- Track and prepare study-specific information using databases, spreadsheets, and other tools (some SQL experience is a bonus)
- Interface with our Legal, Security, and Procurement teams to onboard and pay vendors, including facilitating statements of work and supporting leadership in negotiating business terms and budgets
- Ensure project documentation is completed promptly and maintained in appropriate project files
- Provide stakeholders with visibility and updates on current projects and resource use
Our take
From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.
Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites, including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks, including things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.
The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its position against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far, this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$200m
LATE VC
Oct 2019
$90m
LATE VC
Total funding: $400m
Company benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Shevchenko
(Co-Founder & Board Member)Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.
Max Lytvyn
(Co-Founder & Board Member)Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.
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