IT Operations Manager, ExTrac

£60-85k

Salary flexible for very senior candidates

Mid, Senior and Expert level

London

2 days a week in office (Bank / Liverpool Street )

We combine human expertise, curated data, and domain-specific AI to enable faster decision-making

Be an early applicant

We combine human expertise, curated data, and domain-specific AI to enable faster decision-making

21-100 employees

B2BArtificial IntelligenceSecurityBig dataMachine LearningSaaS

Be an early applicant

£60-85k

Salary flexible for very senior candidates

Mid, Senior and Expert level

London

2 days a week in office (Bank / Liverpool Street )

21-100 employees

B2BArtificial IntelligenceSecurityBig dataMachine LearningSaaS

Company mission

To empower our customers to make faster, better-informed decisions about the risks and opportunities emerging from world events.

Job

Company

Role

Who you are

5+ years in IT operations or systems administration, ideally in a regulated or security-conscious environment (defence, fintech, healthtech, or similar)
Strong working knowledge of identity and device management tooling (Google Workspace or M365, Okta or similar SSO, Jamf, Intune, Kandji, or comparable MDM)
Hands-on experience supporting ISO 27001/Cyber Essentials Plus certification and ongoing audit cycles, including evidence collection, control mapping, and working with auditors
Practical understanding of endpoint security, patch management, vulnerability management, and SaaS security posture
Comfortable owning BYOD policy in practice, not just on paper, balancing user experience against controls
Experience standing up and maintaining onboarding and offboarding workflows that scale with rapid hiring
Excellent communication skills, with the ability to translate security and compliance requirements into pragmatic guidance for non-technical staff
UK-based and eligible for SC clearance (or already cleared)

What the job involves

Own end-to-end IT operations for the company, including device procurement, provisioning, onboarding, offboarding, and lifecycle management
Run the BYOD programme: policy, MDM enrolment, conditional access, separation of work and personal data, and clear escalation paths for lost or compromised devices
Drive the cyber security posture of the corporate platform: identity, endpoints, SaaS, email, network, and access controls. Make sure patching and updates land on time, every time
Act as the operational owner for ISO 27001 compliance, working with the security and leadership teams to maintain certification, prepare for surveillance audits, and close findings
Manage SaaS vendor footprint: licensing, access reviews, vendor security assessments, and renewals
Maintain accurate asset and software inventories, and keep the joiner/mover/leaver process tight
Provide responsive internal support across the company, triaging issues and resolving them quickly without compromising security controls
Contribute to incident response and business continuity planning, including tabletop exercises and recovery testing
Stay current on threats relevant to the defence sector and evolve controls accordingly. Champion sensible security practice across the company without becoming the team that says no

Application process

1. CV Review & Discussion of Role and Experience (60 mins)
2. Technical Interview (60 mins)
3. Competency Based Questions (60 mins)

Salary benchmarks

Our take

Traditional intelligence gathering often struggles to keep pace with the evolving nature of threats. Siloed approaches focus solely on physical or online risks and miss the complex interplay between the two, leaving organisations vulnerable.

ExTrac offers a comprehensive approach, with its system bridging the physical and online divide, providing real-time insights into a broad range of threats, including terrorism, violent extremism, disinformation, and crime. Its Co-Analyst tool allows even non-experts to obtain valuable insights and make faster, more informed decisions.

The company's innovative technology and focus on user-friendliness positions it to empower a wide range of organisations to proactively manage risk. As the threat landscape continues to evolve, ExTrac is poised for continued growth, with a wealth of opportunity on its horizon.

Freddie

Company Specialist at Welcome to the Jungle

Company

Company benefits

An annual individual learning and development budget of £500
33 days of annual leave
Sabbatical leave offer
A role that combines mission-driven purpose with cutting-edge technology in a fast-growing company.
Flexible working: work where you work best, with the opportunity to spend 2-5 days a week working with the team in our central London office
A generous private healthcare package
Cycle to work scheme
Enhanced pension contributions
Enhanced parental leave
Workplace nursery scheme
Regular team lunches and socials

Company values

Creativity & Design | We blend technology and human understanding to create solutions that are both powerful and intuitive.
Innovation & Excellence | We don’t follow the crowd – we pursue excellence and push boundaries at every turn.
Products That Are Loved | We build with purpose, obsess over the details, and take pride in everything we create.
No Egos | We push hard, own our mistakes, and succeed together.

Company HQ

London, UK

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