Head of Engineering, commercetools

• A technical background and a proven track record as an individual contributor in infrastructure or site reliability engineering (5+ years)
• Management experience, including as a Manager of Managers (3+ years)
• Experience building a self-service infrastructure platform for multiple products, experience integrating acquired products onto a shared infrastructure is a plus
• Experience managing a multi-million dollar cloud budget and managing vendor relationships
• Knowledge of Security and Compliance, experience with audits in ISO, SOC2 and HIPAA is a plus
• Profound knowledge in direction setting
• Expertise and experience in Project Management
• Passion for teamwork coming with excellent collaboration and communication skills
• Fluent English to work in an international environment

Desirable

• You will enhance our leadership team in our goal to run a performant engineering department while following the principle of “tech is a people business”
• Our leadership culture will guide you to empower and mentor engineering managers to run their teams in a lean and efficient manner in order to deliver the best products for our customers
• You will drive and continuously grow our Infrastructure and Tooling group in a tandem with the Head of Product
• The Infrastructure & Tooling group consists of six teams who manage our Kubernetes infrastructure, deployment pipelines, the observability stack, databases infrastructure as well as product security
• We deploy to both Google Cloud and AWS in multiple regions around the world
• Our products are offered with SLAs of up to 99.99% uptime
• Ensure company and department strategies and vision are understood and cascaded into the teams with your Head of Product Management peer
• Deliver a self-service infrastructure platform with your group to enable other product groups to deliver our product vision
• Support the implementation and improvement of company programs, procedures, methods, processes and practices with other Heads of Engineering, e.g. onboarding, performance management, people development, retention, best practices
• Project Management for group wide tech initiatives in close collaboration with Principal Engineers and Engineering Managers
• Drives people and team strategy planning (FTE, skills needed, depth of experience, internal and external staffing mix, team moves) consistent with the budget and needs of the group
• People management for Engineering Managers, support their growth, coach them and conduct performance and development dialogs
• People management for the Staff Chapter Lead of the SRE chapter
• Ensure that Engineering Managers focus on engineering excellence, quality in all matters and speed to market
• Monitors operational statistics, reports trends, variances and issues