Lifecycle Marketing Manager, Fictiv
$120-135k
Global manufacturing and supply chain company
Job no longer available
Global manufacturing and supply chain company
201-500 employees
Job no longer available
$120-135k
201-500 employees
Company mission
To simplify sourcing for customer manufacturing.
Role
Who you are
- Our ideal candidate will be an email expert with the curiosity to leverage new channels, have an experimental mindset and be data-driven to the nth degree
- A minimum of 5-7 years of experience in customer marketing, preferably at a digital manufacturing or eCommerce-based company that also supports an enterprise selling motion
- Experience building, executing and scaling cross-functional email marketing campaigns
- Direct experience using marketing automation platforms, with Marketo experience strongly preferred
- A proven track record of delighting customers and creating successful marketing programs aimed at customers
- Knowledge of audience segmentation through profile attribution and content/channel engagement
- Basic understanding of integrated marketing tech stacks and the flow of data between CRM, Business Intelligence Platforms and Automation Tools
- Expert in segmentation, list management, and email marketing best practices
- Experience implementing and measuring AB testing
- Strong communication skills without fear of over-communication. This role will require effective collaboration and cross-functional coordination across internal and external contributors
- Extremely detail-oriented and organized, able to manage multiple projects to meet deadlines
- An understanding of the mechanical engineer persona and the buyer journey would be preferred
- You share our values, and work in accordance with those values
What the job involves
- Fictiv is looking for a rock-star Lifecycle Marketing Manager to support the strategy and execution of end-to-end lifecycle marketing initiatives, driving initial and repeat conversions, retention and expansion strategies
- The focus is instilling loyalty and advocacy within our ever-growing customer base
- In this role you will be responsible for helping to define and execute critical email marketing strategies across the entire customer journey with the goal of maximizing customer LTV
- You will report to the Sr. Lifecycle Marketing Manager
- Develop AB testing roadmap to optimize each stage of the customer journey, which include onboarding, engagement, and retention
- Optimize email nurture programs to improve velocity and frequency of first-time customers becoming power users
- Analyze and report on key channel metrics and business KPIs
- Work with the marketing communications team to leverage new capabilities/features, case studies, testimonials, and quotes in LCM campaigns
- Maintain positive and productive relationships with product marketing, product management, and engineering teams to ensure messaging of programs and product updates are accurate and meaningful to the target audience
- Refine customer loyalty and referral marketing programs
- Great collaboration with MarketingOps, RevOps, Content & Creative teams to bring campaigns to life
- Stay on top of email best practices and industry trends
- Leverage Marketo and modern marketing tools (Drift, Printfection, Salesforce, etc.) to develop automated campaigns that deliver the right message, to the right person, at the right time
Our take
Fictiv is a digital manufacturing ecosystem that enables companies all over the world to acquire parts and components quickly. Its digital platform and global partner network provide a powerful palette of features, with the company positioning itself as the Amazon Web Services of hardware.
Also on offer from Fictiv is 3D printing, with the platform taking advantage of a range of technologies in this area. This makes it possible for businesses to obtain production-quality parts, without having to invest in tools and expertise.
The company has also leveraged technology in order to provide customers with access to a wide range of capabilities through components. With the 3D printed materials market set to reach $18 billion by 2030, Fictiv is well-placed to benefit from this significant growth, especially following its significant investment in accelerating product innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
SERIES E
Feb 2021
$35m
SERIES D
Total funding: $193m
Company benefits
- Monthly virtual work stipend
- Wellness perks
- Paid volunteer days
- Learning and development stipend
- Paid parental leave
- Equity options
Company HQ
West Oakland, Oakland, CA
Leadership
Dave Evans
(Co-Founder & CEO)Alongside serving as Fictiv's CEO, Dave is also the CEO of MISUMI USA. He is also an Executive Board Member at Fast Company, a Manufacturing Industry Contributor at Forbes Technology Council, and a Member of the Advanced Manufacturing Group at the World Economic Forum. Previously, he served as a Lead Hardware Engineer at Ford Motor Company.
Nathan Evans
(Co-Founder & Head of Climate/AI)Nathan earned a BA in International Relations and an MA in Chinese from Stanford University. He then worked briefly at Microsoft as an Area Marketing Manager. He also founded Citizens of Wine and worked as an Associate at Seven Hills before co-founding Fictiv in 2013.
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