Operational Risk Manager, Zopa
2nd Line of Defence
1-2 days a week in office ( London Bridge, London)
Financial solutions for borrowers and savers
Be an early applicant
Financial solutions for borrowers and savers
501-1000 employees
Be an early applicant
1-2 days a week in office ( London Bridge, London)
501-1000 employees
Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
Role
Who you are
- You’ll have proven experience in an operational risk management role within the financial services industry
- You’ll have a deep understanding of industry best practice in operational risk, including in respect of the design and documentation of processes and controls, and in clear risk analysis and assessment
- You’ll have deep subject matter expertise in at least one sub-type of operational risk (in particular, internal fraud, supplier risk or business continuity)
- You’ll demonstrate strategic thinking with knowledge of operational risk management frameworks and methodologies
- You’ll have excellent communication skills, capable of influencing and engaging with a wide range of stakeholders
- You’ll have the ability to advise and challenge on the implementation of smart solutions across multi-functional teams
- You’ll have an analytical mindset, comfortable utilising data and analytics to identify actionable insights, trends and themes
What the job involves
- The second line Operational Risk team owns the framework for managing operational risk at Zopa, and is responsible for setting high-quality standards over the design and documentation of processes, controls and risk assessments
- The team is responsible for risk oversight of the first line, training and assurance activity, designed to ensure that defined frameworks and standards are adhered to and that Zopa is managing its operational risk exposure within the bank’s risk appetite
- We are looking for an experienced second line operational risk manager to support the ongoing development of the operational risk framework. Someone comfortable utilising data and analytics to identify actionable insights, trends and themes
- They will be partnering with the business to provide effective review, challenge, oversight and assurance of operational risk assessments and decision making by the business
- The role is an exciting opportunity for an analytically minded risk manager motivated by driving change and contributing to delivering responsible growth and a truly customer centric experience
- You'll be working closely with the Head of Operational Risk and senior risk leaders from across the business
- Providing second line operational risk oversight of first line, ensuring that defined frameworks and standards are adhered to, and that sufficient subject-matter expertise is applied, in ongoing operations and in major change initiatives
- Conducting second line operational risk assurance work, adding value through the provision of independent testing, challenge and insight
- Supporting the development of policies and frameworks to manage internal fraud, supplier and business continuity risks across the business
- Training the first line on the defined frameworks and standards to help build and champion quality and excellence in operational risk management across the business
- Improving the quality of discussion and debate around risk – ensuring appropriate escalation, a consistently evolving approach to MI and controls and clear expectation setting
- Supporting the annual ICAAP Pillar 2A assessment for operational risk
Salary benchmarks
Our take
Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.
As a bank, Zopa has the flexibility to offer much more than loans to their customers, such as their fixed term savings accounts and credit card. Their model is clearly defined, with a focus on lending and saving rather than current accounts - and its investment in its banking license has clearly paid off. The company has recently seen significant investment that will accelerate the growth of its current products as well as support expansion into the business lending space. It has also made its first ever acquisition, of the ‘buy now, pay later’ platform DivideBuy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
41% female employees
14% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on..."
Funding (last 2 of 14 rounds)
Dec 2024
$85.4m
LATE VC
Feb 2023
$93.4m
LATE VC
Total funding: $905.6m
Company benefits
- Discounted gym membership
- Cycle-to-work scheme
- Enhanced maternity and paternity leave
- Hybrid & flexible working model
- Health insurance with Vitality
- Generous holiday plus Zopa bank holidays
- 2 volunteer days a year
- Employee Assistance Programme
- Life Assurance
- Private healthcare from Vitality
- Great deals on Zopa products
- Season ticket loans
- Discretionary unpaid leave
- Games room, meditation room, subsidised yoga classes, football league and more
Company values
- Champion our customers - Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
- Help us make fearless choices - Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
- Walk the talk - Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
- Win smarter - You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
- Be in it together - You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.
Company HQ
London, UK
Articles
Leadership
Giles Andrews OBE
(Board Member)Independent Non Executive Director at C. Hoare & Co., and at the Bank of Ireland. Chairman of carwow. Board Member at the Innovate Finance FinTech Strategy Group. Previously founded Caverdale Group.
Jaidev
(CEO, not founder)Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.
Diversity, Equity & Inclusion at Zopa
Jamie Ferguson (Talent Acquisition Advisor)
- We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
- We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
- We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
- We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
- We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
- Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
- Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 90 days a year!
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