B2B Key Account Manager, BlaBlaCar
Customer Due Diligence
Carpooling & bus service marketplace
Job no longer available
Carpooling & bus service marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To leverage technology to fill empty seats on the road, connecting members looking to carpool or to travel by bus, and making travel more affordable, sociable and convenient.
Role
Who you are
- You have 3-5 years of experience in account management, customer success or similar role
- You have excellent communication skills (written and oral), presentation skills and enjoy building relationships and sharing and learning from others
- You are very organized, results-driven, and are able to prioritize in a changing environment
- You are fluent in French (written and spoken) and full professional proficiency in English
- Fit with our BlaBlaPrinciples
- Ability to take ownership, aligned with business priorities
What the job involves
- As the B2B Key accounts manager at BlaBlaCar Daily, you will be responsible for customer relations with a growing portfolio of corporate customers, which you will manage independently
- Working directly with the decision-makers at our customers' sites, you will be responsible for all post-sales relations, with the aim of achieving the best possible results with employees and ensuring the long-term viability of the solution with our customers
- Ensure the loyalty and development of the customer portfolio by building up a relationship of trust, as a single point of contact
- Monitor and advise our customers on the actions to be taken, in line with their budget and the usage statistics provided by BlaBlaCar Daily
- Coordinate the implementation of these actions: communication with employees, organization of physical events, advice on the company's HR policy
- Be a driving force behind the customer support plan: we are looking to strongly encourage usage & the number of trips done per company
- Produce high-quality reports on actions taken, problems encountered and best practices observed
- Work with the sales team on development opportunities and the Sales Operations managers and make sure your clients needs are up to date in all our tools (CRM ERP etc)
Application process
- A 45-min video-call with your Talent Acquisition Manager Marieta Tonoyan to get to know you, understand your career expectations and answer your questions
- A 60-min video-call with our B2B Account Team Manager, Philippine Heron
- A fully remote exercise to evaluate your technical skills
- A 45-min video-call to discuss about your exercise
- A 45-min video-call with the team for vision fit and rounding off the process
- Our hiring process lasts on average 25-30 days, offers usually come within 48 hours
Our take
Travelling can be an expensive process, with public transport and petrol costs quickly adding up. Many people choose to purchase last-minute bus tickets or travel in carpools to minimize costs and carbon emissions, but these opportunities can be difficult to find and there is no framework to locate them and assess their legitimacy.
BlaBlaCar provides an online marketplace to connect travellers with carpools and spare seats on buses in order to provide a budget alternative to traditional means of travel. Drivers can sign up to provide a carpool service, and BlaBlaCar verifies the identity and reviews of both carpool drivers and bus companies to ensure that the budget service is fully regulated.
Budget alternatives to traditional public transport and driving routes are nothing new, but BlaBlaCar has taken a unique approach by providing this regulated framework for carpooling. Furthermore, the company provides last-minute and predetermined bus seats, reducing costs for users whilst preventing buses from travelling wastefully with empty seats.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2021
$115m
CONVERTIBLE
Nov 2018
$116.4m
GROWTH EQUITY VC
Total funding: $567.5m
Company benefits
- Tailor-made remote policy
- Employee Stock Ownership plan
- 10 days off in addition to the legal 25 days
- Relocation package and visa sponsorship
- Parental policy (we are a signatory of the #ParentalAct)
- Trainings & career development programs
- Free carpooling & bus rides wherever whenever
Company HQ
Oberkampf, Paris, France
Leadership
Frédéric Mazzella
(President & Co-Founder)Experienced as investor and advisor for various startups in the travel industry. Co-founded BlaBlaCar in 2006 as President.
Nicolas Brusson
(CEO & Co-Founder)Experienced as investor for multiple companies such as Deliveroo and Stripe. Board Member of Fondation Pour l'Audition. Co-founded BlaBlaCar as CEO in 2016.
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