Ad Product Quality Analyst, Snap

• Proven experience working with Mobile Measurement Partners(MMPs); deep industry knowledge of attribution modeling for mobile app install advertising
• Strong analytical skills, with demonstrable experience working with large data sets to solve business problems, and providing practical business insights via data visualization software (Looker, Tableau, etc)
• Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc)
• Excellent verbal and written communication skills, with high attention to detail
• Demonstrated leadership experience in a team environment
• Proven project management skills; identifying problems areas, designing solutions, and driving them to completion
• Bachelor’s Degree in Computer Science, Marketing, or Advertising or related areas of study, or full stack coding bootcamp certification, or equivalent industry experience
• 3+ years work experience in digital advertising operations or analytics or related field

Desirable

• We are looking for a monetization-focused Product Quality Analyst to join our Customer Operations organization
• As a member of the Ad Product Quality team, you will be responsible for growing Snapchat’s advertising business by identifying opportunities to improve the quality of our current or future monetization product offerings
• You will serve as the voice of our customers by bringing product expertise and a specific understanding of the challenges our advertisers face to cross-functional partners across Engineering, Product, Sales, and Support teams
• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ads platform
• Support key advertising partners with overcoming technical challenges faced when onboarding, activating, or delivering ROI on the platform
• Write technical product and process documentation, organize training sessions, and design workflows that prepare internal teams for new product rollouts
• Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience across a variety of touch-points and data sets
• Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as your prioritize items with Product and Engineering teams
• Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them
• Partner with our Product Marketing and Sales teams to collect customer feedback and identify opportunities to improve our products