Lead Product Manager, Cleo

• Experience: 6+ years in Product Management with a solid track record in user engagement, preferably within a tech-driven environment. Experience with notifications and in-app messaging channels are required. Experience in ML or tooling is a plus
• Resilience and Grit: Demonstrates high resilience and the ability to unblock team challenges. Outspoken in identifying and addressing issues to push projects forward
• Strategic and Data-Driven: Uses a data-driven approach to decision making, with a proven ability to lead teams through ambiguous situations effectively
• Strong Execution and Technical Acumen: Exceptional at driving excellent execution within the team and understanding technical challenges without direct oversight of technical details
• Leadership: Proven experience leading cross-functional teams, fostering collaboration, and pushing for results

Desirable

• Join Cleo's Growth team as a Lead Product Manager focused on notifications
• This pivotal role centres around enhancing user engagement and retention through intelligent, personalised notifications
• Leveraging machine learning models and tooling you will oversee the development and implementation of a sophisticated recommender system determining which notifications to send to which users, thereby significantly boosting app retention
• Lead Notification Strategy: Drive the strategy and execution of Cleo's notification system, ensuring it is deeply integrated into the user experience to enhance engagement and retention
• Optimise Through Machine Learning: Work closely with data scientists to refine and implement ML models that tailor notifications to user behaviours and preferences
• Content Strategy Collaboration: Partner with Content Designers to develop engaging notification content tailored to drive user interaction and improve chat engagement
• Team Leadership: Work with a talented cross-functional team comprising data scientists, ML ops, backend and front-end engineers, and analysts to deliver on project goals
• Execution Excellence: Maintain a high standard of execution to ensure timely delivery of initiatives, overcoming obstacles and ensuring team alignment
• Ship an ML-powered notification recommender that delivers personalised, timely, insightful messages
• Work cross functionally with DS and Engineering to ensure the recommender can scale and have an objective function that's aligned with user needs and business objectives
• Provide direction for Content Designers to build an engagement loop
• Develop and execute the strategy for in-app messaging (banners, prompts, and notification center)
• Improve conversion rates and reduce churn through contextual, targeted interventions

• We aim to move as fast as possible. Usually 2-3 weeks is enough time for us all to get to know each other
• Step 1: Call with a member of our Talent Team to find out more about your experience and why you want to work at Cleo
• Step 2: 45-60 minutes interview with our Head of Growth Product
• Step 3: Live product sense interview, to be presented to two members of our Product and Growth teams
• Step 4: 45 minutes each with two cross-functional peers from Engineering, Design, Data Science, Commercial or Analytics