Customer Success Intern, Workato
For New York applicants, the hourly rate for this role is $22 - $28
Integration & workflow automation platform
Be an early applicant
Integration & workflow automation platform
1001+ employees
Be an early applicant
For New York applicants, the hourly rate for this role is $22 - $28
1001+ employees
Company mission
To help businesses streamline their operations by providing a platform to automate their work and integrate their stacks, all in one place.
Role
Who you are
- Education: Bachelor's degree required. Business or technical focus preferred
- Able to commit to a 6-12 month role and a 40 hour work week
- Experience working with Salesforce
- Experience automating business processes, preferably with Workato
- Diligent thinker who gets things done without overlooking important details
- Strong quantitative capabilities with a passion for numbers and analytics
- Intermediate SQL knowledge
- Strong in AI prompting and creative application of AI
- Hyper organized
- Self-starter with the ability to drive projects from inception to completion
- Natural drive for innovation and creative problem-solving
- Exceptional attention to detail and follow-through
- Excellent interpersonal skills, high energy, and enthusiasm; team-oriented, with strong cross-group collaboration skills
- Manage multiple concurrent projects with various deadlines
- Strong analytical skills, adept at pulling, analyzing, and communicating business insights
What the job involves
- We are seeking an exceptional Customer Success Operations Intern to join our expanding team
- Learn how SaaS businesses work and what the key KPIs and metrics are for post sales teams
- Collaborate with Customer Success, Technical Services, Sales, Product, BT, and Operations team members to support strategic initiatives aimed at improving customer outcomes
- Translate new business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks
- Provide day-to-day operational support to CS teams & Operations leadership in highly organized manner
- Become proficient in the Workato platform, to maintain, troubleshoot, enhance and build new automations
- Write extensive business process and technical documentation for existing and new processes
- Utilize OpenAI/Claude or internal AI capabilities to modernize and improve day-to-day operations
- Partner closely with the CS Data Analytics team to improve upstream data accuracy in various systems
- Take ownership of daily and weekly tasks that bolster various business processes
- Help with rigorous UAT before deploying new sets of analysis, automations, or process improvements
Our take
Many businesses struggle with lack of team integration. There are a plethora of handy apps available, and various teams within businesses often use different processes, tools, and software. This has led to many businesses attempting to patch together technologies and create ad-hoc solutions that fail when they need to be scaled. Workato allows businesses to integrate data and apps so that teams can collaborate and communicate securely.
Workato has built a single platform that integrates apps, processes, data, and user experiences to improve efficiency, communication, and business flexibility. There are many integration platforms available, such as SnapLogic and Mulesoft Anypoint Platform, however, Workato has aimed its platform at users who have minimal technical experience, rather than the IT team.
Workato has continued to expand its partnerships and workforce, and is well set to see further growth as it innovates its product offerings and capabilities. The company was recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Integration Platform as a Service, making five years it has participated and five years it has been recognized.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$200m
SERIES E
Jan 2021
$110m
SERIES D
Total funding: $415m
Company benefits
- Flexible Working Arrangements: We maintain a hybrid remote work model and provide everyone with best of breed technology tools that enable them to work anywhere, anytime.
- Great Employee Benefits: Such as an Employee Assistance Programme (EAP), Health Insurance, Referral Bonuses, and Workato Stock Options, tailored to the countries that our employees are based in.
- Professional Development Opportunities: We support individual career ambitions, and set aside training programs and budgets they can tap on to upgrade both soft and hard skills.
- Dedicated Wellness: We make it a point to dedicate time to pause, recharge and get to know each other better.
- Recreation Time: From virtual game nights to fitness sessions, there's always time for a little fun on the calendars.
Company HQ
Palo Alto, CA
Leadership
Vijay Tella
(Co-Founder & CEO)Spent 15 years as an Engineer at Teknekron and TIBCO, before joining Oracle as CSO. They also served as CEO at Qik, and VP at Skype.
Harish Shetty
(Co-Founder & Strategic Advisor)Previously held leadership roles in engineering at TIBCO, Blink, and iProfile.
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