Lead Product Manager, Flex
Platform
$216-270k
Plus company equity
More information about location
2-3 days a week in office
Flexible rent payment application
Open for applications
Flexible rent payment application
501-1000 employees
Open for applications
$216-270k
Plus company equity
More information about location
2-3 days a week in office
501-1000 employees
Company mission
To help people pay for the things that matter most.
Role
Who you are
- Experience: 5–8 years of product management experience, with at least 3 years owning platform, infrastructure, or payments products in a fintech or financial services environment
- Technical Skills: Comfortable in architecture reviews, able to read a pull request, and fluent in data modeling, API design, and systems thinking
- Analytical Mindset: Ability to use data to identify platform failure patterns, prioritize technical investments by business impact, and define measurable SLA targets and error budgets for shared services
- Platform PM Craft: Proven track record of shipping APIs or shared services consumed across multiple product teams, with clear ownership boundaries, versioned contracts, and minimal coupling to vertical product logic
- Leadership & Collaboration: Strong cross-functional operator — able to hold a technical conversation with an engineer, a prioritization conversation with a product leader, and a risk conversation with compliance or legal, all in the same day
- Communication: Exceptional written communication. Able to translate ambiguous business requirements into precise engineering specs, and distill complex platform trade-offs into clear roadmap decisions for leadership
What the job involves
- Flex is expanding beyond rent into utilities, and other new biller verticals — and the platform needs to scale with it. Platform core services owns the foundational layer that every Flex product runs on: fulfillment, identity, tagging, biller gateway, and auto-pay
- As the Platform PM for these services, you'll define the architecture that enables Flex to rapidly build and scale new products
- This is a high-leverage platform product role
- The decisions you make here create or remove optionality for every squad at Flex. You'll work directly with senior engineering leads and interface regularly with other product and operations teams and leaders
- Fulfillment Flexibility & Exception Handling: Own the roadmap for making Flex's fulfillment engine configurable across product types without hardcoded portal logic. Define exception-handling flows for portal failures, partial payments, and settlement mismatches, and establish SLA contracts with clear failure recovery playbooks
- Identity Service & Acquisition Channel Extensibility: Extend Flex's identity service to support new customer acquisition channels, including embedded, partner, and employer-sponsored flows. Define the canonical customer graph — deduplication, merge logic, tombstone records, and lifecycle state transitions
- Auto-pay Configurability for Multi-Bill Flows: Make auto-pay a durable, configurable service capable of handling multi-bill payment flows as Flex expands to utilities and move-in costs. Design payment schedule logic that manages mixed due dates, variable bill amounts, and payment method fallback — and own the consent and mandate model for recurring payment authorization
- Customer Tagging & State Management: Own the tagging and segmentation service used by product, CS, and growth teams. Define event-sourced state transitions that power downstream eligibility, routing, and risk logic, and establish the data contract between the platform and product layers so that the customer state is a shared source of truth — not replicated per team
- Biller gateway abstraction: Define a routing abstraction layer that decouples fulfillment from portal-specific integrations — standardizing how payment instructions flow to current and new types of billers
- Agentic contracts for fulfilment and identity: A unified CS agent architecture depends on clean, real-time customer state and fulfilment state from platform services. Define the platform data contracts and event streams that power agent-accessible customer context — making platform Services the source of truth for agentic tooling
- Multi-Product & Multi-Vertical Platform Scale: Drive the architectural decisions that enable platform services to serve as a shared platform across Flex's current and future product lines. Partner with engineering and product leadership to define API contracts, ownership boundaries, and versioning strategies that reduce coupling between platform and vertical layers
- Platform Observability & Reliability: Define SLA targets and error budgets per service, and drive the instrumentation required to make platform health a first-class product metric. Surface failures proactively rather than through CS ticket volume — and own the tooling and alerting spec in partnership with engineering
- Stakeholder Alignment & Roadmap Communication: Act as the primary PM interface for engineering, CS operations, risk, and compliance on all platform services decisions. Translate business requirements from new verticals and product lines into engineering specs, prioritization frameworks, and roadmap trade-offs — and communicate platform dependencies clearly to leadership
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- Medical, Dental & Vision: Your healthcare will be available from Day 1— giving you immediate peace of mind — with best in class coverage and options.
- Parental Leave: Step away with paid time off to focus on family and life’s newest chapter.
- NYC HQ: Collaborate in our lively New York headquarters, with new office space on the way!
- 401(k) Retirement Savings: Plan ahead with our 401(k) program to grow your future. And starting early 2026, employees will be eligible for a company match!
- Flex Giving: Flex Giving empowers employees to support local nonprofits advancing housing stability in the communities we call home.
- Employee Assistance Fund: Confidential financial support to teammates facing unexpected hardships or emergencies.
- Hybrid Work Policy: Work flexibly from home, with in-person collaboration and events that matter.
- Unlimited PTO + Holidays: Take the time you need— whether that’s a vacation, recharge, or simply a long weekend
- Free Flex Subscription: As a Flex employee, you'll have full access to our services without charge.
- GrubHub Credit: Enjoy meal credits while in the office, so you’re fueled for the workday ahead.
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(Co-Founder & CEO)Prior to co-founding Flex in 2019, Shragie co-founded Boundless Reality. They graduated from Yeshiva University in 2015 with a Bachelor's Degree in Finance.
YeTong Shao
(Co-Founder)Prior to co-founding Flex in 2019, YeTong co-founded Boundless Reality alongside Shragie. They graduated from the University of Chicago with a Bachelor's Degree in Mathematic & Economics.
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