Customer Experience Associate, NorthOne

$41.6k

Canadian Salary: $45,760 CAD

Intercom

Entry and Junior level

Remote from Canada, US

SME digital banking

Job no longer available

SME digital banking

21-100 employees

FintechB2BBankingSaaSMobile

Job no longer available

$41.6k

Canadian Salary: $45,760 CAD

Intercom

Entry and Junior level

Remote from Canada, US

21-100 employees

FintechB2BBankingSaaSMobile

Company mission

To build a connected business banking and financial management platform that lets anyone run a successful small business.

Job

Company

Role

Who you are

You are a natural communicator and you love diagnosing and solving problems
You are curious and enjoy learning how a product works so you can help your customers get the most out of it
You live and breathe customer care and understand how to measure the impact of great customer experiences
You love to troubleshoot and find a clear and understandable solution for customers
You have a track record of delighting customers in a Support/Success/Care role
You are team-oriented and going above and beyond to help out your peers is part of who you are

Desirable

You have done this before. You have run support queues at a fast-growth startup
You geek out over technology and/or FinTech
You have experience with Intercom as a chat platform
You come from a family of small business owners

What the job involves

As our Customer Experience Associate, you’ll work with our world-class Customer Experience team
Reporting to our Chief Customer Officer, you’ll be joining a team who have helped build companies like Chime, Twitter, Instacart, E-Trade, McKinsey, Etsy, eBay and more

Our take

NorthOne is an API enabled mobile banking platform targeted at small business owners, startups and freelancers who don’t have the capacity or business infrastructure to effectively manage their finances.

In exchange for a monthly fee, account holders get unlimited free transactions, invoicing tools, as well as connectivity with a range of popular business apps including PayPal, FreshBooks, Etsy, and Square. There are also no non-sufficient funds or overdraft fees, a penalty which costs US bankers millions per year.

Mobile financial services are expected to be worth $60B by 2025, and competition for a slice of the pie is fierce. Big banks, as well as other startups like Azlo and Bank Novo all stand beside NorthOne in targeting the growing SME market. However, with substantial funding at its back, the company has set its sights on becoming the go-to digital banking solution for small businesses.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-36% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 4 rounds)

Oct 2022

$67m

SERIES B

Mar 2020

$21m

SERIES A

Total funding: $90.5m

Company benefits

Family coverage of top-tier health/dental benefits: Get the right coverage for what matters most
Remote-first work: You decide where you work. You can work from home, visit one of our in-person hubs, or work while you travel
Professional development budget: Enjoy an annual budget to deepen your expertise
Powerful gear: We’ll make sure you have the right tech to do your best work

Company HQ

Midtown Manhattan, New York, NY

Leadership

Eytan Bensoussan

(Co-Founder & CEO)

Worked at McKinsey & Company as a Senior Engagement Manager. Was an Entrepreneur in Residence at Ferst Capital Partners. Member of the Forbes Finance Council.

Justin Adler

(Co-Founder, COO & CPO)

CEO and Co-Founder of Wetlabel. Has worked as Marketing Manager at Frank and Oak, Product Portfolio Manager at Keeward, and Director of Product and Marketing at SourceKnowledge.

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