Customer Success at Fospha, Blenheim Chalcot
Graduate Programme
£30k
+ Commission Scheme
4 days a week in office
Innovative AI-powered tech venture builder
Job no longer available
Innovative AI-powered tech venture builder
1001+ employees
Job no longer available
£30k
+ Commission Scheme
4 days a week in office
1001+ employees
Company mission
To be a great place for great people to become great entrepreneurs.
Role
Who you are
- Curious, proactive individuals who are keen to learn and grow
- Excellent verbal and written communication skills
- Strong relationship-building ability, both internally and externally
- Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
- Organised and able to manage multiple priorities simultaneously
- Passionate about customer success and solving problems for customers
- Interest in emerging technologies and excited by the potential and opportunity AI brings
What the job involves
- The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure
- Starting in Customer Success, you'll gain foundational experience while being prepared for future opportunities across the organisation
- The programme operates on four key principles:
- Individual Responsibility from the Get Go: You will quickly be responsible for the success of your accounts, able to make an individual impact early in your career
- Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
- Become a Client Facing Expert: You will be working directly with clients, often meeting them in person and developing your ability to create strong interpersonal relationships
- Cross-Functional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the business—many on a daily basis
- Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management
- Career Development: High performers have clear opportunities to quickly advance their careers at Fospha—whether progressing within Customer Success toward strategic and/or management roles or moving into other departments that align with their skills and interests
- Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers
- You will independently own a portfolio of accounts, being the main point of contact from the point of signature onwards
- You will be responsible for the customer health and product adoption with the ultimate goal of client retention
- You will be focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product
- You will own and project manage the onboarding of your clients, hitting time to value targets
- You will bring clients through our adoption playbook, preparing high-quality insights decks to input into the clients marketing strategy, and running use-case focused training sessions to drive product adoption
- You will identify risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomes
- You will need to develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e.g. in person meetings, gifts, pro-active advice, attending events)
- You will need to be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partners
- In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency
Application process
- 20-minute screening call with a member of the Talent Team
- In-Person Assessment Centre at our office White City, London
- 2x final interviews in person with SLT in Fospha
Salary benchmarks
Our take
Blenheim Chalcot is a digital startup venture builder. It raises funding and provides operational support for fledgling companies to allow them to focus on building an exceptional product to take to market. Blenheim Chalcot takes a different approach than its more traditional competitors by investing knowledge, experience, ideas, infrastructure, and funds. Companies are started in-house and given everything they need to become a successful tech firm.
Blenheim Chalcot specialises in SaaS and generative AI startups and more recently has branched into healthcare tech, a rapidly expanding sector. Companies in their portfolio include financial services, education, media and marketing, public services and health as well as sports market companies, with over 60 businesses amounting to more than $500M in annual revenues.
Blenheim Chalcot has had a number of significant exits in the past few years – just 3 years after its launch, ClearScore was acquired by Experian for £275M in 2018. Its portfolio has been responsible for employing over 3,000 people and managing assets exceeding £1.8B. Its laurels then, indicate a savvy and successful business investment venture.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company HQ
Shepherd's Bush, London, UK
Leadership
Charles Mindenhall
(Co-Founder)Oxford graduate and serial entrepreneur. Previously founded Liberis (small business finance). Currently Board Member at Modulr, trustee of The Royal Foundation of the Duke and Duchess of Cambridge and Youth Zone.
Manoj Badale
(Co-Founder & Managing Partner)Manoj is a serial entrepreneur and the co-founder of Scale Space, Salary Finance, ClearScore, and Modulr among other companies. Alongside this, they serve as a Director at Koodoo, British Council EnglishScore, Fospha and CONTENTIVE.
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