Senior Manager of HR Operations, ServiceTitan
$151.1-202.1k
+ Annual Bonus + Equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$151.1-202.1k
+ Annual Bonus + Equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- 5-10 years of experience in HR/People Operations and leading a team or a related field with people management experience
- Experience and exposure in solving people problems and partnering with people teams as well as key stakeholders such as Finance, IT, Legal
- Experience procuring, enhancing, optimizing and integrating HR Systems, ideally Workday HCM
- Experience working with EOR / PEO organizations is an asset
- Track record of developing and managing internal people programs, policies, processes and teams for scale in a high growth company
- High level of care for user experience, excellent interpersonal skills and a deep ability to understand what motivates others
- Excellent organization skills, extremely high level of attention to detail, and ability to prioritize actions
- Challenges the status quo and discovers and implements better and new ways of working
- Experience in M&A, integrations, and optimizations is an asset
What the job involves
- We are seeking a highly skilled and experienced Senior Manager, HR Operations to join our team
- The ideal candidate will be responsible for optimizing and systemizing HR processes, ensuring compliance, managing operational support, leading cross-functional projects, building and developing the HR Operations team (currently 4 direct reports)
- Manage the HR Operations team, fostering a collaborative and high-performing environment
- Develop ways of working and team structures that support the organization’s goals
- Continuously assess team capacity and deliverables to ensure alignment with business needs
- Develop and execute best practice global people procedures
- Find innovative ways to ensure the operationalization of people operations processes and tools to enhance efficiency and effectiveness across the organization
- Ensure compliance with all relevant laws and regulations
- Conduct regular HR audits to identify areas of improvement
- Manage compliance support and reporting, ensuring accurate and timely documentation
- Handle operational support escalations efficiently
- Manage incident responses, ensuring quick resolution and minimal disruption
- Contribute to and manage cross-functional HR projects
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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