Senior Manager of HR Operations, ServiceTitan

• 5-10 years of experience in HR/People Operations and leading a team or a related field with people management experience
• Experience and exposure in solving people problems and partnering with people teams as well as key stakeholders such as Finance, IT, Legal
• Experience procuring, enhancing, optimizing and integrating HR Systems, ideally Workday HCM
• Experience working with EOR / PEO organizations is an asset
• Track record of developing and managing internal people programs, policies, processes and teams for scale in a high growth company
• High level of care for user experience, excellent interpersonal skills and a deep ability to understand what motivates others
• Excellent organization skills, extremely high level of attention to detail, and ability to prioritize actions
• Challenges the status quo and discovers and implements better and new ways of working
• Experience in M&A, integrations, and optimizations is an asset

• We are seeking a highly skilled and experienced Senior Manager, HR Operations to join our team
• The ideal candidate will be responsible for optimizing and systemizing HR processes, ensuring compliance, managing operational support, leading cross-functional projects, building and developing the HR Operations team (currently 4 direct reports)
• Manage the HR Operations team, fostering a collaborative and high-performing environment
• Develop ways of working and team structures that support the organization’s goals
• Continuously assess team capacity and deliverables to ensure alignment with business needs
• Develop and execute best practice global people procedures
• Find innovative ways to ensure the operationalization of people operations processes and tools to enhance efficiency and effectiveness across the organization
• Ensure compliance with all relevant laws and regulations
• Conduct regular HR audits to identify areas of improvement
• Manage compliance support and reporting, ensuring accurate and timely documentation
• Handle operational support escalations efficiently
• Manage incident responses, ensuring quick resolution and minimal disruption
• Contribute to and manage cross-functional HR projects

• Flexible time off
• Fully paid individual medical, dental, and vision coverage
• Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
• Tax free savings via HSA, FSA, and Dependent Care FSA
• 401(k) match
• Personal development programs and annual learning budget
• Medical plan with up to $20,000 in fertility coverage
• Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
• Adoption support including reimbursement of up to $20,000
• Bereavement leave for loss of a pregnancy or loved one
• Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more

Total funding: $1.5bn

ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.