Senior Technical Support Engineer, Mirantis

Kubernetes

Salary not provided

Kubernetes

Python

Linux

Postgres

Cassandra

Kibana

Jenkins

Ansible

MySQL

Puppet

Chef

RabbitMQ

Prometheus

Grafana

Git

Senior and Expert level

Remote from US

Enterprise on-prem cloud & kubernetes support

Be an early applicant

Enterprise on-prem cloud & kubernetes support

501-1000 employees

B2BEnterpriseSaaSDevOpsCloud Computing

Be an early applicant

Salary not provided

Kubernetes

Python

Linux

Postgres

Cassandra

Kibana

Jenkins

Ansible

MySQL

Puppet

Chef

RabbitMQ

Prometheus

Grafana

Git

Senior and Expert level

Remote from US

501-1000 employees

B2BEnterpriseSaaSDevOpsCloud Computing

Company mission

To empower developers and innovators to create extraordinary products and services by automating the discovery, integration, and operation of the best cloud and open-source technologies for their unique needs.

Job

Company

Role

Who you are

Bachelor degree or equivalent experience
5+ years systems or operations engineering
Expert Linux system administration and troubleshooting skills
System performance profiling abilities (e.g. CPU, memory, disk speed, etc)
Deep understanding of highly available cloud based infrastructure
Ability to identify, document, and articulate software defects to multiple stakeholders (management, tenants, developers, etc)
Expert understanding of networking concepts and protocols
A working knowledge of Kubernetes operations and the ability to troubleshoot Kubernetes environments
Experience with shell scripting and automation
Knowledge of virtualization solutions (libvirt, KVM, VMWare)
Knowledge of distributed storage solutions
Ability to read and understand Python and python logs

Desirable

Knowledge of OpenStack, Ceph
Experience debugging Python applications
Experience w/ databases and message brokers (e.g. MySQL, Galera, PostgreSQL, RabbitMQ, Cassandra, etc)
Experience using monitoring and log aggregation software to aid in troubleshooting (e.g. Grafana, Kibana, Nagios, Prometheus, etc)
Experience making monitoring software recommendations
Configuring, customizing, and extending monitoring tools
Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm)
Good understanding of CI/CD workflow (e.g. git, jenkins, jfrog, artifactory, etc)

What the job involves

The Senior Technical Support Engineer has the ability to solve less structured, but more defined and complicated technical tasks. Working as an escalation engineer, this engineer will be engaged in the highest level of troubleshooting and problem management that will impact some of our largest and most complex customers
Proactively troubleshoot, detect, document, and resolve issues for private cloud deployments based on OpenStack, Kubernetes, and other cloud technologies
Reproduce customer issues in a lab, confirm bug reports, provide detailed information to the development team
Work closely with development teams: discuss customer issues, suggest improvements, fix product bugs, etc
Provide engineering support for product issue escalations. Take ownership of escalated critical customer issues and participate in troubleshooting sessions as needed

Our take

The global cloud-native applications market has grown rapidly in recent years, as more companies look for scalable and flexible ways to build and run software. Managing these environments - often spread across cloud, on-prem, and hybrid setups - has become increasingly complex. SO that's where Mirantis comes in, focusing on open cloud software and what it calls a ZeroOps approach to simplify operations.

Mirantis offers a range of products used by millions of developers, designed to make it easier to build, deploy, and manage modern applications, Its tools help teams move away for manually handling infrastructure so they can focus more on writing code and delivering new features. As cloud environments continue to evolve, the company is a flexible, open alternative that adapts alongside changing developer needs.

Recently, Mirantis has been pushing further into this space with the development of k0rdent, an open-source platform designed dot act as a "super control plane" for managing Kubernetes across multiple environments. With its latest updates, k0rdent helps teams standardize how they deploy, scale, and monitor applications across cloud, on-prem, and hybrid setups. This focus on simplifying large-scale infrastructure management, combined with an open, community-driven approach, shows Mirantis is doubling down on helping organizations stay flexible while avoiding vendor lock-in.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (3.5)

Company

Funding (last 2 of 4 rounds)

Aug 2015

$100m

SERIES C

Oct 2014

$100m

SERIES B

Total funding: $220m

Company HQ

Pruneyard / Dry Creek, Campbell, CA

Leadership

Alex Freedland

(Co-Founder & CEO)

Alongside Mirantis, Alex is an Advisor, Investor & Board Observer at Session AI and a Strategy Advisor at Nova Labs. Previously, he served as the CFO at FreedomFi for 3 years.

James Walbom

(CFO)

Prior to joining Mirantis in 2026, James was a Global VP of Finance at SUSE and a VP of Finance & Operations/CFO at Rancher Labs.

Shaun O'Meara

(CTO)

Shaun joined Mirantis in 2015 as a Senior Systems Architect, moving into the role of Field CTO in 2017 and CTO in 2024. Prior to Mirantis, he spent 15 years at Business Connexion as a Senior then Principal Systems Engineer and Solutions Architect.

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