Operations Lead, Puzzle Post

• Experience in a senior operations role within a company that deals with physical products
• Strong proficiency in data analysis and demand forecasting
• Experience managing third-party logistics providers and working with manufacturers
• Budget management skills with a focus on cost efficiency
• Ability to work independently in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Excellent skills in Microsoft Excel or Google Sheets

Desirable

• Third-Party Logistics Management: Coordinate with third-party logistics providers to ensure high standards in order fulfillment, maintaining excellent service for wholesale and direct-to-consumer (D2C) customers
• Demand Forecasting and Production Planning: Analyze customer demand to forecast production levels and ensure adequate stock is available to meet customer needs. Manage stock across UK and US warehouses and Amazon FBA
• Inventory Management: Oversee inventory levels for the entire product catalogue, ensuring stock is optimized and aligned with business needs
• Supplier Management: Communicate with and procure products from manufacturers in the UK and China, building strong relationships and ensuring timely delivery of high-quality goods
• Shipping and Logistics Oversight: Manage logistics and shipping processes from Asia to the UK and US, ensuring cost-effective and timely delivery
• Budget Management: Monitor and manage budgets related to operations and logistics, maintaining financial control and identifying cost-saving opportunities
• Performance Monitoring and Reporting: Track and report key performance metrics, including stock levels, on-time shipment percentage, order accuracy, and the cost to manufacture each game
• Customs Compliance: Oversee the customs clearance process, ensuring compliance with all relevant regulations to avoid delays or penalties
• Operational Efficiency: Support the team with operational insights and innovative solutions to improve efficiency and streamline processes