Operations Compliance Manager, Equinix

• Experience in auditing, operational compliance, risk management, business continuity, quality management, or information security, preferably in a technology/data center industry
• Working knowledge of ISO 9001, ISO 27001, and ISO 22301 requirements
• Ability to work effectively with cross-functional stakeholders
• Ability to translate compliance requirements and audit results into practical operational recommendations
• Ability and willingness to travel internationally as required to perform and support audits, assessments, certifications, and customer engagements

Desirable

• The Expert, Global EHS & Compliance (QISBC) serves as a subject matter expert supporting Quality, Information Security, and Business Continuity compliance across Equinix's Global Operations function
• The role provides independent assurance through internal audits, certification support, compliance assessments, and advisory services to ensure alignment with internal policies, contractual commitments, regulatory obligations, and applicable standards
• The position contributes to certification programs, customer audits, operational resilience initiatives, and continuous improvement activities while helping strengthen compliance maturity and operational effectiveness
• Audit & Compliance Assurance:
• Plan and perform risk-based internal audits across Equinix's global data center portfolio
• Assess compliance with operational policies, management system requirements, and customer commitments
• Identify compliance gaps, control weaknesses, and opportunities for operational improvement
• Verify implementation and effectiveness of corrective and preventive actions
• Contribute to the development and enhancement of audit methodologies, tools, and assurance practices
• Certification & Management Systems:
• Support the maintenance and continuous improvement of certifications and management systems, including, but not limited to:
• ISO 9001 (Quality)
• ISO 27001 (Information Security)
• ISO 22301 (Business Continuity)
• PCI DSS and SOC 1/SOC 2
• Support external certification and regulatory audits, surveillance assessments, recertifications, and scope expansion activities
• Develop and maintain compliance documentation, procedures, audit protocols, and supporting records
• Contribute and participate in management reviews and certification-related activities
• Business Continuity & Operational Resilience:
• Ensure Equinix data centers compliance with the enterprise Business Continuity Program, working with relevant internal stakeholders such as the First Line Compliance Teams and Business Continuity Program Office
• Review Business Recovery Plans, continuity testing activities, and operational resilience exercises
• Assess operational controls supporting service continuity and risk mitigation
• Provide subject matter expertise on business continuity and resilience requirements
• Support readiness activities related to evolving regulatory and compliance expectations
• Information Security & Compliance Support:
• Assess operational compliance with information security requirements and controls
• Support customer, regulatory, certification, and third-party audit activities
• Collaborate with Physical Security, First Line Compliance Teams, InfoSec, Operations, Legal, and other relevant stakeholders to ensure compliance with requirements
• Provide guidance and interpretation of compliance requirements relevant to data center operations
• Compliance Analytics & Continuous Improvement:
• Analyze audit results, findings, corrective actions, and operational metrics to identify trends and recurring risks
• Support development of compliance dashboards, scorecards, and reporting tools
• Contribute to automation and data-driven compliance monitoring initiatives
• Drive improvements that enhance compliance effectiveness and audit efficiency
• Customer & Regulatory Support:
• Support customer audits and contractual compliance activities, including RFI/RFP requests from Sales
• Participate in acquisition, integration and certification readiness efforts
• Provide compliance expertise for operational projects and strategic initiatives
• Assist with evidence gathering and response activities as par of regulatory assessments