Customer Support Representative, Rockbot

• 1+ years of experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field
• Excellent written and verbal communication skills
• Ability to collaborate in a team environment, as well as work as an independent contributor
• Excellent time management skills; comfortable multi-tasking
• You thrive in a fast-paced ambiguous environment; ability to learn quickly and embrace change
• A can-do attitude and amazing problem solving skills

Desirable

• As a crucial member of the Customer Support team at Rockbot, you will have the opportunity to provide high level, white glove customer service to a growing customer base
• In return, you will help us understand our customers’ needs by reporting emerging trends learned from working incoming tickets, chats, and phone calls
• You will be in the front line of interacting with our customers and you will be the face and voice of Rockbot
• Create an amazing experience for all customers
• Have upbeat communication on incoming customer emails, calls, and chats regarding billing issues, product problems, service questions, and general client concerns
• Triage tickets by knowing when and where to escalate issues, customers, etc
• Solve tickets through 1-touch resolution
• Update customer information in the customer service database during and after each call