Head of Inhouse Tech, Parloa
Information Technology
+ Equity
More information about location
Conversational AI platform
Job no longer available
Conversational AI platform
201-500 employees
Job no longer available
+ Equity
More information about location
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Completed studies (Bachelor, Master, Diploma, etc.) or a comparable professional qualification
- 10+ years of experience in IT including 5+ years of leadership experience
- Experience managing IT for a company with a 400-500 headcount including offices in multiple countries
- Knowledgeable in ITIL, ITSM, COBIT
- Experienced in translating and implementing compliance requirements into IT, e.g. IS27001, etc
- Experienced in formulating Disaster Recovery and Business Continuity procedures and testing their effectiveness
- Experienced with IAM Solutions (Okta), G-Workspace, MDM (Kandji, Intune), Notion, Jira Service Management, MS Administration, Azure, GCP
- Experienced in hardware and software troubleshooting (MacOS, Windows, iOS, Android)
What the job involves
- As the Head of Inhouse Tech (IT) at Parloa, your primary mission is to lead and manage the company's IT strategy and operations, ensuring the effective and efficient use of technology to support our business goals
- You will oversee the IT department, including infrastructure, network security, software maintenance, and technical support
- Our role involves aligning IT initiatives with our organisational objectives, optimising / automating IT processes, and driving innovation to enhance productivity and business performance
- Additionally, you will be responsible for maintaining robust cybersecurity measures, managing IT budgets, and fostering a culture of continuous improvement within the IT team
- Leading and developing the IT team, including the training of staff
- Scheduling and resource planning for the IT team and external service providers
- Monitoring and controlling IT projects in terms of budgets, time, and quality
- Developing IT strategies and IT security as well as their adequate implementation
- Planning, implementing, and controlling IT processes, managing licenses, as well as being responsible for the introduction and implementation of efficiency-enhancing processes in the IT area
- Drive procurement for hardware and software, as well as their smooth installation/commissioning, maintenance, and care
- Improving the Workplace Technology by maintaining the Office Meeting Rooms
Application process
- Recruiter video call
- Meet your manager
- Case Study
- Leadership Assessment
- Cultural add
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $568.9m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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