Customer Success Manager, Grammarly
Coda
$119-181.5k
OTE
Actual OTE salary range is dependent on location.
More information about location
AI-powered writing assistant
Open for applications
AI-powered writing assistant
1001+ employees
Open for applications
$119-181.5k
OTE
Actual OTE salary range is dependent on location.
More information about location
1001+ employees
Company mission
Grammarly's mission is to improve lives by improving communication.
Role
Who you are
- Consider yourself more on the 'technical' side of Customer Success - you're who your peers would ask to build complex models, test a new AI/Productivity software, and are comfortable with Excel/Sheets (or another) formula language
- Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion
- Searches for reasons and causes
- Can synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities
- Has a proven track record of delivering high customer satisfaction and retention
- Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while empathizing with other teams’ processes and priorities
- Relentlessly sets aggressive short- and long-term goals and possesses a strong internal drive to achieve them
- Identifies ways to create new leads and other sales opportunities within existing accounts. Has experience working with various stakeholders, from senior executives of large companies to end users
- Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution
- Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection
- Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
- Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
What the job involves
- As a Customer Success Manager, you'll play a key role in driving product adoption and ensuring that your accounts fully realize the value of their investment in Coda
- Joining a dynamic team of Customer Success professionals, you'll help shape the future of customer success by combining proven strategies with innovative digital tools to create a seamless, end-to-end experience that guarantees our customers achieve success with our platform
- Collaborate with senior decision-makers to demonstrate the value of their decision to use Coda
- Own the responsibility for driving adoption and ensuring high retention across a growing portfolio of emerging Coda accounts
- Establish yourself as a trusted advisor, helping clients develop a clear, actionable plan to achieve their business objectives
- Lead regular account reviews, providing valuable insights and metrics to ensure customers understand the maximum benefit from Coda
- Build and manage feedback loops to capture insights that will influence the development of Coda's product roadmap
- Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience
Our take
From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.
Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks to include things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.
The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its positions against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$200m
LATE VC
Oct 2019
$90m
LATE VC
Total funding: $400m
Company benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Shevchenko
(Board Member)Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.
Max Lytvyn
(Head of Revenue & Board Member)Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.
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