CSM Manager, Attio
+ Equity
Build the definitive CRM for the next generation
Posted today
Build the definitive CRM for the next generation
21-100 employees
Posted today
+ Equity
21-100 employees
Company mission
Attio is on a mission to redefine CRM for the AI era
Role
Who you are
- 3+ years building successful teams and coaching CSMs or Account Managers
- 4+ years in a customer-facing role for a technical product
- A deep empathy for customers paired with the ability to balance their needs with company goals
- Strong data orientation and passion for using analysis to guide strategy and measure impact
- Passion for the CRM space and improving how businesses go-to-market
- Clear experience working cross-functionally on strategic projects
- Ability to thrive in fast-moving, early stage environments
What the job involves
- Our CSM team is deeply solution-oriented. We put the customer first, move fast, and think strategically, delivering value throughout the entire customer journey. We’re not just here to hit numbers. We’re here to help our customers grow, and to shape the next generation of go-to-market
- We’re looking for a customer success leader who’s strategic, detail-oriented, and a proactive mentor. This is a senior leadership role reporting directly to the VP of Sales and Success, and responsible for driving significant portions of our GTM success
- Hire and coach a team of Customer Success Managers to deliver exceptional customer experiences with a technical product in both 1:1 settings and through scaled programs
- Drive renewals, reduce churn, and identify opportunities for expansion in partnership with Sales and Product teams
- Establish playbooks, health scoring, and reporting to help the team scale effectively as the customer base grows
- Collaborate closely with partners across Attio in Marketing, Operations, Product and Engineering to solve for our customers’ experience and inform Attio’s product roadmap
- Track and report on key metrics like NRR, churn, onboarding success, and customer satisfaction
Application process
- 30-minute introductory phone call with a member of our Talent team
- 30-minute interview with our VP of Sales and Success
- 45-minute technical case interview
- Three 30-minute interviews with relevant stakeholders
- 30-minute closing conversation with our CEO
- Offer stage
Salary benchmarks
Our take
The world of business software boasts countless tools, but Customer Relationship Management (CRM) hasn't caught up to technological innovations such as Large Language Models. These often clunky, unloved platforms stand at the heart of millions of operations, yet fail to capture the flexibility needed for modern commerce.
Aiming to revolutionise the way we interact with customers and manage relationships, Attio steps in to break free from the archaic CRM mold and build a system that's intuitive and adaptable. Prioritising live data insights and collaboration, Attio allows users to make informed decisions based on the ever-changing needs of their customer base. Its platform understands, learns and adapts to a company's data, creating a closed-loop system where every action will feed back, informing future decisions and constantly refining its understanding of a business.
With impressive Series B funding, Attio is on a direct path to further refine its platform, attract top talent, and ultimately, usher in CRM to the AI era. The future looks bright for Attio, with its innovative approach and growing momentum, the company stands poised to rewrite the rules of customer engagement and allow businesses to forge deeper, more meaningful connections with their clients.
Steph
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Growing fast
"Attio is growing fast - not only in terms of the team size but also the power of the product. There have been so many incredible new starters since..."
Funding (last 2 of 5 rounds)
Aug 2025
$52m
SERIES B
Aug 2024
$33m
SERIES A
Total funding: $141.9m
Company benefits
- 25 days holiday, plus any extra public holidays you get where you’re based
- Equity in an early-stage tech company on an incredible trajectory
- Remote first, with a space in London for events, content creation, and those who like an office
- Regular team events, including our annual offsite, team sessions and dinners
- Discretionary training and productivity budgets
- Apple hardware
- Enhanced parental leave
- Private Healthcare
- Cycle to work scheme
Company values
- Build with love
- Context over control
- Challenge ideas, not people
- Break it down, amp it up
Company HQ
Farringdon, London, UK
Leadership
Nicolas Sharp
(CEO)Founded Attio in 2017.
Alexander Christie
(CTO)They founded two B2B software companies of their own before joining Born.com as VP of Product and Engineering. They joined Attio in August 2017 to lead the engineering team.
People progressing
Joined as a Software Engineer in 2019. Promoted to Senior in 2021 and Staff in 2023.
Joined in 2022 as Product Designer, promoted to Senior Product Designer in 2024
Joined Marketing in 2019. Promoted to Growth Marketing Manager in 2021 and Head of Growth and Brand in 2023.
Joined in 2023 as Marketing Specialist. Promoted to Marketing Associate in 2024.
Diversity, Equity & Inclusion at Attio
- We're dedicated to building a company that champions the diverse world we live in. That means hiring a team rich in diverse backgrounds, perspectives and ideas
- We're committed to equal opportunity and treatment in all aspects of recruitment, selection and employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability
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