Staff Product Designer, Norm AI

• 6+ years of product design experience shipping real products with strong interaction, visual, and systems craft
• A track record of getting close to users and turning messy context into simple product decisions
• Strong judgment about when to add structure, when to reduce friction, and when to preserve human control
• A build-first mindset. You prototype quickly, test ideas early, and prefer making something real over debating in the abstract
• Intentional use of AI in your own process. You use it to move faster and think better, not to skip the hard parts

Desirable

• Norm Law is the AI-native law firm affiliated with Norm Ai. It pairs experienced attorneys with software to deliver legal work with more speed, certainty, and transparency than the billable-hour model. Lawyers still build trusted client relationships, negotiate deals, and give legal advice, while also training agents and improving the systems that support the work
• We’re hiring a Senior/Staff Product Designer to shape the software behind that model. Much of the work will focus on matter management: how legal work is broken down, tracked, automated, reviewed, and delivered
• You’ll design systems that help attorneys understand what’s happening across a matter, what needs their judgment, and what can safely be handled by AI
• Legal work is difficult to manage because so much of it lives outside the system: email threads, document comments, side conversations, client preferences, and partner judgment
• The design challenge is to make that work easier to see, track, and automate without losing the trust and judgment legal work depends on
• The advantage here is proximity to a live legal environment. Attorneys, engineers, and designers work close to real client matters, learning from active legal work and improving the system in real time. The path from observation to idea to shipped product can be very short
• Design matter management and task-tracking workflows for attorneys, partners, and legal operators
• Spend meaningful time with Norm Law users to understand how matters move, where work gets stuck, and what needs better visibility
• Help define what should be automated, what should be assisted, and what should stay firmly in an attorney’s control
• Prototype quickly in code, Cursor, Claude Design, or other AI-assisted tools when that helps the team learn faster
• Partner closely with engineering and product from early problem definition through shipped product
• Help evolve the design system and product patterns that keep Norm’s software coherent as the surface area expands