Employee Relations Advisor, Wise

12 Month FTC

£58-75k

Mid and Senior level
London

1-5 days a week in office (Shoreditch, London)

Wise

Money without borders

Be an early applicant

Wise

Money without borders

1001+ employees

FintechB2CB2BPersonal financePaymentsForeign exchange

Be an early applicant

£58-75k

Mid and Senior level
London

1-5 days a week in office (Shoreditch, London)

1001+ employees

FintechB2CB2BPersonal financePaymentsForeign exchange

Company mission

We’re on a mission. And it’s money without borders. Instant, convenient, transparent and — eventually — free.

Role

Who you are

  • Strong HR experience: previous and demonstrable experience in a HR Advisor / ER Specialist role, owning and advising on a range of ER matters end-to-end, and ready to take your existing experience to the next level
  • Subject matter expert in employment law and ER advice: Senior Leadership will look to you for sound advice on a variety of complex cases
  • Strong growth mindset: being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneously
  • Data driven: you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analysing needs
  • A heap of empathy and emotional intelligence: you’ll need to be able to communicate effectively and inclusively, both in person and in writing, and deal with confidential information in a professional manner

Desirable

  • Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats

What the job involves

  • We’re looking for a Senior People Advisor to join our People Operations team in the London office on a 12 month fixed term contract
  • This role is a unique opportunity to have an impact on Wise’s mission and assist our Wisers, Leads and teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey
  • This role will report to our EMEA ER Lead based in London
  • As one team, our People Operations’ (part of People Services) vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice
  • To help us get there, you’ll have the exciting opportunity to own Employee Relations (ER) matters across a number of business functions in London, providing important insights and sound recommendations for policy and process changes, and ensuring key stakeholders are continually informed of legislation, law and regulation updates
  • You’ll also provide input on team goals, KPIs, efficiencies, process improvements and future optimisation of our People Operations team, through deliverables in local and global projects
  • Independently own ER matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant volume and range of complex situations (from internal conflict management to external escalated cases), and balancing our exposure and appetite to risk in the process
  • Partner with People Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI and legal considerations
  • Collaborate with People Partners to complement their functional business insights with your ER data and expertise
  • Analyse and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices
  • Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the Support subteam to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice
  • Review our current and evolving operational processes (across all aspects of the Wiser journey from onboarding to offboarding) and identify improvements to help us scale the impact of the People team without compromising the Wiser experience
  • Own and contribute to projects both on a local and global level, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow
  • Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data
  • This role will give you the opportunity to:
  • Contribute strategic thinking towards the bi-annual planning cycles: attend global review sessions, collate data on team performance, share ideas for improvements and lead new projects
  • Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customisation outlook
  • Maximise advisory impact and partnership: collaborate with the People Partners (HRBPs) and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships

Salary benchmarks

Our take

Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.

Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. They've attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.

The challenge for Wise will be maintaining their edge and brand power in a market that's becoming increasingly crowded with new entrants (like Revolut and Monzo) and incumbents (traditional banks) trying to catch up. To do so, the company is ramping up its digital and marketing strategies, as well as pushing for further development of its existing products.

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Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

38% employee growth in 12 months

Company

Employee endorsements

Flexible working

"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."

Funding (last 2 of 7 rounds)

Nov 2017

$280m

SERIES E

May 2016

$25.4m

SERIES D

Total funding: $395.8m

Company benefits

  • Medical Insurance
  • Health and Wellbeing Discounts
  • 25 days holiday (excl. bank holidays) + 3 Me Days
  • RSUs (Restricted Stock Units)
  • 6 Week Paid Sabbatical
  • Mobile Wiser - work remote for up to 90 days a year 🛫
  • Parental Leave
  • Pension and Retirement Plans
  • Plus Many More!

Company values

  • This isn’t just a job, we’re a revolution
  • We get it done
  • Customers > team > ego
  • No drama. Good karma.

Company HQ

London, UK

Leadership

Taavet Hinrikus

(Chairman)

Previously Director of Strategy for Skype.

Previously a Consultant at PwC and Manager at Deloitte.


People progressing

Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking.

Diversity, Equity & Inclusion at Wise

  • Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
  • Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
  • Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
  • We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
  • DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
  • Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
  • Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability

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