Product Support Engineer, Nominal
More information about location
Unified industrial data stack
Be an early applicant
Unified industrial data stack
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To provide the tools and infrastructure engineers need to deliver mission-critical capabilities at scale in the shortest time possible.
Role
Who you are
- Technical Fluency: You’re proficient in at least one production-grade backend language like Java, Go, or Rust — and you know your way around real-world systems
- Database Know-How: You've worked with relational databases (Postgres, MySQL, AWS RDS), ClickHouse, or other columnar stores — and you're familiar with formats like Parquet
- Support Experience: You’ve managed a support ticket queue and have experience responding directly to customers. You know how to keep users unblocked and happy
- Live Debugging Skills: You’re comfortable diving into logs, chasing down bugs, and working in real-time with technical end users
- Cross-Functional Collaborator: You work well with engineering, product, and support teams to close the loop and push issues to resolution
- Strong Communicator: Whether it’s written documentation or real-time conversations, you’re clear, concise, and confident in your communication
- Hardware-Informed: Experience in hardware development or supporting software in testing, measurement, or validation environments
- Tool-Savvy: Familiarity with tools and formats common in technical testing environments — think LabVIEW, MATLAB, MCAP, or HDF5
- Data Engineering Proficiency: Expertise in SQL, Python, Pandas, Influx, Grafana. Familiarity with Spark, Arrow, Kafka, Beam, and Flink
- This job description is written to capture a range of experience levels from 2 years to 15+ years, which is why you’ll see a wide band listed
What the job involves
- We’re looking for a Product Support Engineer who thrives at the intersection of software and customer experience
- In this role, you’ll be the front line of technical support—resolving complex issues, guiding users through product usage, and ensuring a world-class customer experience
- You’ll work closely with Engineering, Product, and Go-To-Market teams to help customers succeed with our software while translating real-world feedback into product improvement opportunities
- Own the Queue: You’ll take charge of the support ticket queue — triaging, prioritizing, and resolving technical issues with speed and precision
- Be the Front Line: Work directly with our customers to troubleshoot bugs, answer usage questions, and ensure seamless product adoption
- Bridge the Gap: Collaborate closely with engineering and product teams to untangle complex issues and drive root-cause resolutions
- Document & Share: Build and maintain clear, actionable technical documentation to answer recurring questions and cover nuanced edge cases
- Spot Patterns, Drive Change: You’ll surface trends in customer feedback and advocate for improvements in product usability and documentation
- Keep Calm in Chaos: When incidents arise, you’ll jump in to assess root causes and clearly communicate updates with both internal teams and customers
Our take
Whilst leading workflow platforms such as Monday and Basecamp are designed for general use, teams in more specific industries may benefit from experiences designed for their sector. Nominal has built a data analysis platform and workflow system tailored to the needs of engineering teams managing complex machines in industries such as aerospace and defense.
Nominal’s platform caters to engineering teams who develop, validate and monitor hardware, enabling them to build observability and control over mission-critical machines. It automates routine tasks and streamlines collaboration between team members, ensuring that all stages of a machine’s development have rigorous oversight.
Having only come out of stealth in 2024, Nominal’s path to market has been accelerated by several rounds of funding. This will be used to expand operations and business reach as it attempts to cut into a competitive market. With its target audience pitch well articulated, the company has become the fastest-growing software platform in hardware development with 6X customer growth across aerospace, defense, energy, robotics and manufacturing.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2025
$75m
SERIES B
Apr 2024
$20m
SERIES A
Total funding: $102.5m
Company benefits
- Employee-friendly equity terms
- $500/year hardware sensor stipend
- 100% health, dental, and vision coverage (for you and your family)
- Unlimited paid vacation
- 12-weeks parental leave
- Strong in-office [ATX, LA, NYC] culture
- Gourmet lunch provided daily
- Work-station stipend
- 401K
- Learning & development stipend
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Jason Hoch
(Co-Founder)Previously a Software Engineer/Engineering Lead at Vercel, Newfront Insurance and Palantir Technologies.
Cameron McCord
(Co-Founder & CEO)Previously an Investor at Lux Capital. Was also Head of Defense at Saildrone, Advisor at Applied Intuition, and worked in Product and Growth at Anduril Industries.
Bryce Strauss
(Co-Founder)Was an MBS and MBA Candidate at Harvard Business School, as well as Summer Associate at The Engine and a member of the Executive Leadership Development Programme at Lockheed Martin.
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