Client Success Manager, Fever
More information about location
Event discovery & booking platform
Be an early applicant
Event discovery & booking platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
Fever's mission is to democratize access to culture and entertainment.
Role
Who you are
- 4+ years in Client Success or Account Management
- Experience with B2B clients and tailored product delivery
- Fluency in Spanish and English – essential for client interactions
- Strong communication and problem-solving skills
- Instinct for commercial opportunities – ability to identify client needs and drive platform adoption
Desirable
- Experience in sports, ticketing, event management, or a SaaS environment
- Additional languages
- International work experience
What the job involves
- We are looking for a B2B SaaS Client Success Manager to join our Sports squad, a strategic team working with key clients in the sports industry
- You will manage long-term relationships, lead product onboarding, training, and ongoing optimization, helping clients succeed through tailored solutions and outstanding service
- This is an opportunity to blend business strategy, relationship management, and technical expertise, working closely with internal teams to improve customer engagement and optimize onboarding flows
- Guide clients from pre-sales demos to onboarding and long-term support
- Train clients on platform tools like Ticket Secure, Flexi Ticket, or our B2C Service
- Build trusted relationships and proactively identify upsell opportunities
- Work closely with internal teams (design, sales, tech and product) to improve the onboarding experience and drive engagement
- Collaborate with Client Support to ensure fast and effective responses
- Conduct a thorough analysis of the platform’s product gaps in relation to market needs and requirements, and effectively communicate these insights to the Product Team for further development
- Represent Onebox at client events and ensure flawless execution
- Educate and engage clients, helping them unlock the full potential of the platform
Our take
The creators of a single place to browse the events happening in your city, Fever has rapidly grown to operate in over 100 cities. From educational talks to bottomless brunches, Fever streamlines your experience finding and booking leisure activities.
What has set Fever apart from its major competitors in the events booking space, such as major player Eventbrite, is its use of data. Its data-driven approach allows it to recommend the events that users will be most interested in. It has also allowed it to analyse consumer data to host its own Fever Originals events, much like Netflix uses data to produce Netflix Originals customised to consumer demands.
The company claims it can identify the characteristics of a successful event, mitigating the risk for event promoters and brands involved in its Fever Originals events. With multiple funding rounds under its belt, Fever is well placed to grow with the experience and expertise that comes from top industry investors and is investing in new and innovative global entertainment content opportunities whilst continuing expansion into new markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Jun 2025
$100m
LATE VC
Jan 2023
$110m
LATE VC
Total funding: $540.1m
Company benefits
- The potential to earn a significant bonus for top performance
- Stock options
- 40% discount on all Fever events and experiences
- Remote friendly
Company HQ
SoHo, New York, NY
Leadership
Pep Gomez
(Board Member)Investor in multiple start-ups. More recently founded Reby, an on-demand electric scooter rental app. Formerly Fever's CEO.
Francisco Hein
(CMO)Previously Head of User Acquisition & Expansion at happn, a dating app. Forbes 30 under 30 in 2019.
Studied Mechanical Engineering at Massachusetts Institute of Technology before a brief period at McKinsey. Forbes 30 under 30 in 2019.
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