Solutions Architect, Algolia

• We're looking for candidates with a development and consulting background, technical expertise, and strong relationship skills to drive outstanding outcomes across business units and product teams
• 5+ years experience in a customer-facing, deeply technical, and consultative role
• Experience working with ecommerce or search technologies
• Polished consulting skills
• Keen awareness of sensitive client topics
• Capability to tactfully navigate and effectively address client messaging and recommendations
• Proficient in Javascript/HTML/CSS for the front-end
• Proficient in a backend framework (i.e. node, Rails, Django, etc.)
• Ability to establish credibility and rapport with Senior Executives and technical and non-technical team members
• Excellent analytical and problem solving skills with a history of hands-on project management of large and small initiatives
• Ability to prioritize tasks effectively with a high-level of attention to detail
• Ability to quickly define dependencies, issues, and outline mitigation plans against risks
• Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions
• Ability to communicate effectively to both the technology and business communities
• Consistent history of business-building successes and passion for results

Desirable

• Algolia, the leader in providing industry grade search and discovery tools to drive richer, more powerful engagement and success capabilities, is seeking a Solutions Architect to accelerate technical success and product adoption
• You'll collaborate closely with enterprise customers, owning Algolia solution patterns and offering trusted advice for successful implementation
• Additionally, you'll influence the product roadmap and facilitate tailored solutions, both internally and externally, to enhance customer success
• As a Solutions Architect, your role involves guiding customers in design, strategy, and best practices for Algolia product deployments
• Be a Trusted Advisor; engage with our customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes
• Link business processes with product technical solutions
• Execute delivery methodology to drive projects to completion on time and on budget
• Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution
• Prototype and catalog new solutions to fit business pain points
• Consult on architecture, indexing, searching, and UI best practices
• Expand relationship and product usage within the enterprise segment
• Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth
• Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective
• Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables
• Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects
• Build out tooling and/or collateral to help scale customer engagement
• Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs
• Work with Engineering to track and resolve feature requests and bugs
• Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate