Customer Success Manager, Prove
Enterprise
$110-120k
+ Variable commission / company bonus
Identity verification platform
Be an early applicant
Identity verification platform
201-500 employees
Be an early applicant
$110-120k
+ Variable commission / company bonus
201-500 employees
Company mission
To enable a digital world where every consumer and company can transact with trust.
Role
Who you are
- You are someone who wants to blend people and technology to drive and exceed successful outcomes for our clients
- You are naturally curious and thrive on learning how technology works to solve problems
- You pair your knowledge and experience to partner with and advise clients, ultimately acquiring deep knowledge of the client’s organization and business objectives
- You are passionate about building strong customer relationships, delivering value, identifying growth potential, and ultimately turning customers into raving Prove fans!
- 3 to 5 years in a customer facing role such as account management or sales Excellent project management and long-term account planning skills
- Strong written and verbal communication, documentation, presentation, interpersonal, and customer service skills
- Possess experience within a highly regulated market (i.e. Fintech, Insurance, Retail)Knowledge of digital identity and Authentication strongly preferred
- Prefer selling strategies and negotiations skills Aptitude and passion for technology, KPIs, data, business cases
- Excellent ambition and desire to grow and expand your career
- Track record of building and maintaining successful client relationships
- Experience in cybersecurity, fintech, or fast-growing startup is required
- Experience with technical data platforms such as Splunk, Looker etc and investigating API transactions is preferred
- Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
- Strong passion for learning about our products and markets through in-house and external training
- Experience in high-growth /pre-IPO Technology companies
What the job involves
- The Customer Success Manager oversees the customer retention process by acting as a customer advocate within the organization and streamlining the customer experience
- The Customer Success Manager will be client focused and Prove product savvy
- Establish reputation as trusted partner via regular business reviews presenting the status of the Prove relationship, reviewing active and future project(s) and demonstrating the value Prove delivers to the clients business objectives
- Quickly become a subject matter expert of clients business objectives and use cases while striking a healthy balance between customer satisfaction and delivering business value
- Primarily responsible to achieve our corporate objectives measured by a client Net Promoter Score (NPS)
- Forecasting & Accuracy: Responsible for forecasting live revenue and having a deep understanding of your clients business and any seasonality that comes with it
- Renewals: Monitor account renewals and work proactively to secure renewals on time. Work closely with account managers to strategize on price increases, added AGV, and up-selling additional products/services at time of renewal
- QBRs: Organizes and hosts onsite QBRs with client executive team to align to customer goals and derive long term partnership plans
- Pass rate optimization & recommendations : Present areas of optimization to clients via partnership with AM’s (new opportunities) or SCs (pass rate improvements) to drive client success and value of Prove solution
- Ticket monitoring and escalation coordination: Responsible for creation and monitoring client’s internal ticketing needs (support ticket, SC ticket, product ticket, Data Science Tickets, Fraud tickets
- Product Expertise: Develop a deep understanding of our products and services. Stay updated on the latest features and updates, and effectively communicate their value to clients
- Travel requirement roughly 20%
Our take
Prove's identity-proving solutions allow businesses to enable their customers to prove their identities with just a phone. It is used by more than 1,000 global enterprises and 500 financial institutions, across multiple industries.
With more and more activity taking place online and via mobile devices, Prove offers companies speed and security while processing transactions. The identity verification space is buoyant, with many other companies providing services. But despite this competition, Prove has grown to be a leading and award-winning platform.
Prove's phone-centric tokenization and passive cryptographic solutions have had tremendous corporate momentum. The company has been named to Deloitte’s prestigious Technology Fast 500 list several times, and is well set to further its hold on the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Oct 2023
$40m
LATE VC
Jun 2020
$100m
LATE VC
Total funding: $252.1m
Company benefits
- 401k Match
- Parental Leave Policy
- Stock Options
- Health benefits
- Wellbeing reimbursement
- Work From Home Opportunities
- Bonus Scheme
- Generous Vacation Time
Company values
- Humility
- Passion
- Inclusion
- Leadership
Company HQ
NoMad, New York, NY
Articles
Leadership
Rodger Desai
(CEO)Studied at Harvard Business School after working as an Engineer for Exxon Mobil, General Electric, and Accenture, as well as co-founding several venture-backed startups.
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