Executive Assistant, Replicant
Contract
+ Equity
Call center AI chatbots
Job no longer available
Call center AI chatbots
101-200 employees
Job no longer available
+ Equity
101-200 employees
Company mission
To provide clients with an artificial intelligence solution that their customers enjoy speaking to.
Role
Who you are
- 5+ years of executive support experience, including supporting C-level executives
- Expert proficiency with Notion, Slack & Google Workspace; ability to design and edit graphic presentations and materials
- Technical proficiency and problem-solving skills related to cloud-based environments and web-based applications
- Strong verbal and written communication skills
- Exceptional organizational skills and impeccable attention to detail with a high focus on reporting
- High degree of professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, community leaders, and chief benefactors
- Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround
- Ability to maintain a high level of integrity and discretion in handling confidential information
- Ability to think both creatively and strategically
What the job involves
- Reporting directly to the CEO, the Executive Assistant will provide executive, administrative, project, and development support and have a direct impact in enabling our growth
- The Executive Assistant serves as the primary point of contact for internal and external connections by serving as a liaison to the Board, clients, internal team members, and senior management teams
- Organizing and coordinating executive outreach and external relations efforts and overseeing special projects
- We are looking for someone based in Canada to fill a 7 months contract role
- Act as the point of contact among executives, employees, clients, and other external partners—including those of a highly confidential or critical nature
- Help manage the CEO’s time allocation, professional relationships, and priorities
- Act as the gatekeeper of the executives’ calendar and appointments
- Oversee complex and detailed travel plans, itineraries, and agendas
- Format information for internal and external communication—preparing and coordinating both oral and written communication
- Arrange and handle all logistics for Leadership meetings and events: schedule meetings, draft agendas, record meeting notes and triage action items, and manage vendors for in-person events
- Troubleshoot conflicts; make judgment calls and recommendations to ensure smooth day-to-day engagements
- Manage prospect and customer interactions: track leads and next steps within the internal CRM database
- Partner with the People team to ensure seamless flow and discretion throughout talent searches and assist in people related initiatives
Our take
Whilst automation and AI are being applied to industries across the world, customers must still endure long waits and inconsistent service from telecommunication services. In addition to this, customer service agents must answer the same repetitive questions hundreds of times every day, which is both expensive and inefficient. Replicant uses neural networks to provide completely autonomous call center technology, that aims to provide intelligent and human-like alternatives to customer service agents.
Replicant's service understands context, accents, slang, and technical terms, providing far more intelligent results than simple answer-recognition phone services. Although various startups are taking steps towards reducing bottlenecks within customer service calls through autonomous chatbots, Replicant stands out by focusing on providing realistic and engaging conversation through neural networks, providing a convincing replacement that reduces costs and frustrations within call centers of any type.
Replicant has secured a good amount of funding to fuel its to ambitions to expand research and development, improving its conversations, and launch new automated channels. The company also plans to increase headcount across a range of teams, onboard new customers, and launch professional development programs for its employees.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$78m
SERIES B
Sep 2020
$27m
SERIES A
Total funding: $120m
Company benefits
- Company Equity
- Health insurance
- Remote-friendly
- Frequent offsites
- Unlimited vacation
- Sabbatical program
- Equipment stipend
- Wellness stipend
Company HQ
Presidio of San Francisco, San Francisco, CA
Leadership
Gadi Shamia
(CEO)They co-founded TopManage before spending 6 years at SAP and Magneto, as well as COO positions at Adobe and Talkdesk. They co-founded Replicant in January 2019, serving since as CEO.
Benjamin Gleitzman
(CTO)Having studied at MIT, they worked as a Software Engineer for Hunch and co-founded NextStep and ShockBottoms. They spent 6 years as an eBay Software Engineer before co-founding Ruse, MONA, and Replicant.
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