Mid-Market Customer Success Manager, Overjet
Plus equity
Dental AI platform
Job no longer available
Dental AI platform
201-500 employees
Job no longer available
Plus equity
201-500 employees
Company mission
To improve oral healthcare for all.
Role
Who you are
- We’re looking for a detail-oriented and enthusiastic Customer Success Manager to join our Practice team at Overjet
- Experience in Dental is not required, but the eagerness to jump in and learn a new industry is a must
- Bachelor’s degree or extensive experience
- 3+ years of experience in customer success in B2B SaaS
- Previous experience with renewals, expansions, and up-sells
- Excellent communication and interpersonal skills
- Experience in Management Consulting preferred
- Excitement to learn about artificial intelligence, insurance, dentistry, and technology
- Strong work ethic and hustle to achieve results in a high-growth startup environment
- A willingness to work in-office 2 days a week if you are located in any of our hub cities (NYC, Boston, Bay Area)
What the job involves
- As a Mid-Market CSM, you’re responsible for running successful pilots, expanding your book of business, and ensuring that customers achieve their desired outcomes through the adoption of Overjet
- Ou will provide strategic guidance to our clients, ranging from power-users to C-Suite executives
- Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership
- Drive client success during the pilot phase, ensuring Overjet wins out above our competition
- Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
- Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell
- Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion
- Plan account expansion initiatives and targeted campaigns for accounts with lower usage
- Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
- Employ the total office concept, ensuring every member of the dental office staff is engaged
- Upsell new modules and software additions to existing customers
Our take
Overjet is a medical AI company that uses machine learning to analyze dental radiographs and uncover potential causes for concern in patients' oral health. Using data that quantify bone loss, tooth decay, and gum disease symptoms, the visually driven results help dentists and patients visualize their oral health status.
Whilst helping patients with their oral health is a lucrative business, dental insurance is in a whole different realm. In 2021, the dental insurance industry crossed the $80 billion threshold, and dental AI companies like Overjet have a large stake in this surge. Their AI tool, built and developed by Harvard dentistry graduates in 2018, is utilized by leading dental insurance companies in the US to help better value the type of insurance that their customers are eligible for.
This goes some way to explain how Overjet received Series A and B funding within just 4 months of each other in 2021. The dental industry may have been slow to embrace AI technology for practical healthcare purposes before Overjet and similar companies like Adra emerged, but the same products were quickly capitalized on by health insurance providers in the US. This double incentive for investors is a promising step forward for Overjet, which continues to forge partnerships with city and state-leading dental organizations and achieved impressive Series C funding in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2024
$53.2m
SERIES C
Dec 2021
$42.5m
SERIES B
Total funding: $130.6m
Company benefits
- Remote First - Committed to 100% remote work. Home Office Gear Budget.
- Family First - Eight weeks of paid paternity/maternity leave.
- Employee First - 401k match, and healthcare packages. Professional development training. Diversity and inclusion.
- Solid Foundation - We raised $42.5 million in our recent funding round (Series B) and reached a $425 million valuation.
- Flexible Schedules - “Quiet Tuesdays” to allow for focus to build great products and services.
- Company Momentum - Explosive growth in both insurance and dental segments. Friday Demo Meetings. Hackathons.
Company HQ
South of Washington, Boston, MA
Leadership
Wardah Inam
(CEO)Previously Lead Product Manager at Q bio, Postdoctoral Associate at MIT Computer Science and Artificial Intelligence Laboratory and Co-Founder at uLink Technologies.
Alexander Jelicich
(Co-Founder)Previously MMSc, Certificate in Prosthodontics, Prosthodontics Residency Program at Harvard University.
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