Revenue Enablement Strategist, Sprout Social

• Our ideal candidate understands the value Revenue Enablement plays in delivering scalable training that can lead to high-performing success teams
• You have a strong grasp of the customer journey and lifecycle in a B2B SaaS environment and are experienced in building programs that improve onboarding, drive product adoption, and deepen customer relationships
• In addition, you have experience and confidence in working with stakeholders at every level and driving strategic, high-impact opportunities for training and resource development
• Ideally, you have previous experience in customer success roles where you saw firsthand what drives team performance and customer satisfaction
• You’re a strategic thinker with a collaborative spirit, passionate about equipping customer success teams with the tools, training, and resources needed to deliver exceptional customer experiences
• 3 - 4+ years experience in customer success, enablement role, and/or a similar customer-facing function
• Experience in building and delivering training to customer-facing teams through live and e-Learning methods
• Experience driving org-wide projects with multiple stakeholders

Desirable

• Sprout Social is looking to hire a Revenue Enablement Strategist for the Sales & Success team
• As a member of Sprout’s Revenue Enablement department, you’re an integral part of empowering and inspiring our customers and driving the growth of our business
• As a true partner to Sales and Success, we are accountable to—and responsible for—driving significant revenue across new business acquisition and customer growth
• Together, we make up our revenue organization, where we lead our go-to-market strategy and establish our goals as one unified team
• We put our customers at the center, we’re driven by results, and passionate about our impact on the overall strength and health of Sprout
• As individuals, there’s no shortage of opportunities to learn and grow in your current role and beyond
• Here, we want you to do your best work, be creative, and take risks
• Drive impactful training and enablement for Customer Success teams by developing resources, programs, and learning paths that directly improve customer retention, adoption, and satisfaction
• Partner with cross-functional teams (Product, Marketing, Partnerships, and Sales) to distill complex information into clear, actionable takeaways for Customer Success teams
• Report to the Director of Revenue Enablement, collaborating closely to ensure enablement priorities are aligned across the entire Revenue organization
• Serve as a bridge between Customer Success and other departments, ensuring timely communication, consistent messaging, and alignment on customer-facing initiatives
• Own and evolve continuous education programs for CS teams
• Partner with first, second, and third-line CS managers to identify skill gaps, measure progress, and implement targeted development opportunities for their teams
• Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social onboarding to learn the ins and outs of the product and better understand the value that Sprout delivers to our customers
• Get to know your fellow teammates in the Revenue Enablement organization and meet with key stakeholders across Customer Success to understand current working relationships
• Familiarize yourself with our Customer Success operating model, team structure, and core processes
• Familiarize yourself with the Enablement operating model, team process, and core processes
• Begin listening to customer calls, reviewing CS data, and identifying initial areas of opportunity for enablement
• Within 3 months, you’ll start hitting your stride by:
• Partner closely with CS leadership to identify skill gaps and build a prioritized enablement roadmap
• Collaborate with the Enablement team to design, implement, and operationalize required enablement programs via e-learning modules and e-learning-based sessions
• Begin contributing to regular customer success communications such as newsletters, training sessions, and knowledge base updates
• Start developing training sessions based on the highest priorities and needs identified by Success, which include, but are not limited to: process training, messaging, and product updates
• Own our content management system, updating resources and adding new ones to ensure our customer-facing teams have the collateral necessary to complete their responsibilities
• Own Customer Success Week 4 onboarding program to onboard new hires
• Within 6 months, you’ll be making a clear impact through:
• Act as the Enablement subject matter expert on content and communications, while having a clear perspective on the most critical initiative-based needs of CSMs
• Advocate for and help create new resources to support customer journey stages such as onboarding, adoption, renewal, and advocacy
• Champion organizational change management to help global team members adopt and manage through change effectively
• Continue to build trusted relationships with cross-functional teams that you will be supporting
• Serve as the go-to expert for Customer Success enablement strategy, content, and communication
• Within 12 months, you’ll make this role your own by:
• Be a trusted partner to the Customer Success leadership team, helping define long-term enablement goals
• Have a clear perspective on the impact of your Enablement programs and resources have on the business
• Evolve global enablement programs to support continued growth, achievement, and capability among the team
• Consistently and reliably give and receive feedback with peers
• Become a model contributor in Sprout's Customer Success organization
• Be recognized as an innovator in Enablement