Customer Success Manager, Darktrace
More information about location
3-5 days a week in office
AI cybersecurity solutions
Be an early applicant
AI cybersecurity solutions
1001+ employees
Be an early applicant
More information about location
3-5 days a week in office
1001+ employees
Company mission
To free the world from cyber disruption.
Role
Who you are
- The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs
- Moreover, they will ensure customer success and facilitate subscription renewals
- The customer success team is responsible in monitoring customer engagement to assess risk and improve account health and they collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts
- It is likely that you’ll be personable with a friendly and warm approach, you’ll naturally be building long-lasting relationships with a wide range of stakeholders working well in a team
- You’ll be keen to use your relationships management and communication skills to achieve goals, you’ll be excited about working to achieve targets
- You’ll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands
- We don’t require any previous cyber security or sales experience, but you’ll be able to quickly understand technical information, with the ability to process large amounts of information and training quickly
- You’ll have experience in a customer facing role, this could be as an Account Executive, Customer Success Manager or Business Development Executive position,
- You’ll be comfortable working in a target driven environment,
- Fluent in Greek is preferred but not essential
What the job involves
- Darktrace is currently expanding its Enterprise Customer Success team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry
- In the Customer Success role, you will be managing accounts across our UK&I customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio
- You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers
- Working as part of a close knit and supportive team, you will be managing a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment
- Full and ongoing training will be provided as you further develop your relationship building skills, working to meet client needs and further business opportunities
- The Customer Success Manager conducts business reviews with client executives to drive satisfaction and desired outcomes
- Presents and demonstrates Darktrace cyber threat defense solutions to CISOs and security experts
Salary benchmarks
Our take
With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.
By utilising machine learning algorithms, Darktrace allows businesses to combat a wide range of cyber threats, from data breaches to insider attacks. This safeguards their digital assets and helps them maintaining operational resilience.
The company's recent acquisition by private equity giant Thoma Bravo marks a significant milestone in its journey. The acquisition provides Darktrace with access to a strong financial partner and deep software sector expertise, positioning it to further enhance its capabilities as a leading AI cybersecurity business.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Sep 2018
$50m
SERIES E
Jul 2017
$75m
SERIES D
Total funding: $230.5m
Company benefits
- 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years’ service
- Additional birthday day off
- Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution
- Optional BUPA private medical insurance for you and your immediate family
- Life assurance with a benefit of 4x your annual basic salary
- Employee Assistance Programme offering both on-line and telephone support and resources to you and your family
- Cycle to work scheme
- Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme
Company HQ
Cambridge, UK
Articles
Leadership
Poppy Gustafsson
(CEO)Previously a Corporate Controller at HP, a Fund Accountant at Amadeus Capital Partners and an Assistant Manager at Deloitte.
Jack Stockdale
(CTO)Co-founded Darktrace in 2013 and has served as the CTO since.
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