IT Support Analyst, SugarCRM
$60-75k
5 days a week in office
Customer relationship management platform
Open for applications
Customer relationship management platform
501-1000 employees
Open for applications
$60-75k
5 days a week in office
501-1000 employees
Company mission
To help marketing, sales and customer service teams achieve high-definition customer experiences by providing the CRM platform that makes the hard things easier.
Role
Who you are
- Associate’s degree and/or IT certifications preferred (e.g., CompTIA A+, Microsoft, Apple ACSP, etc.)
- 2-5 years of professional IT support experience in a corporate environment
- Proficiency in Windows and macOS administration, solid understanding of networking fundamentals, security best practices, firmware, OS, and software patching
- A passion for providing exceptional end-user support with a service-oriented mindset
- Willingness to provide after-hours support as needed, strong attention to detail, and ability to troubleshoot and resolve IT issues independently
- Strong oral and written communication skills, with the ability to explain technical concepts to non-technical users
- Ability to handle challenging situations with professionalism, diplomacy, and problem-solving skills
- Excellent time management and organizational skills, balancing multiple priorities effectively
- A collaborative mindset, demonstrating teamwork across multiple departments
What the job involves
- As the local IT presence, you will play a crucial role in troubleshooting technical issues, implementing solutions, and collaborating with system administrators and network engineers to resolve challenges and support our corporate IT infrastructure
- Collaborate with internal teams and external vendors to minimize downtime and optimize IT performance
- Monitor and manage the IT Service Desk ticketing system, responding swiftly to urgent requests while meeting SLA response and resolution times
- Handle user provisioning, imaging, software installation, and system configurations
- Manage and troubleshoot Active Directory, Microsoft 365, Okta, Intune, and Kandji environments
- Support new hire onboarding, ensuring IT-issued equipment is fully functional and providing essential IT introductions
- Create and maintain how-to guides, FAQs, and training materials to empower employees
- Ensure a user-friendly approach while identifying and resolving root causes of technical problems through diagnostic questioning, offering support via in-person, email, chat, and phone
- Assist in configuring and imaging new hardware using Kandji, Intune, and Autopilot
- Participate in global IT initiatives and projects, contributing to company-wide IT improvements
Our take
Many leading CRM software require a lot of manual entry. Meanwhile, they have little job-specific functionality, making tracking and interacting with potential and current customers time-consuming and inefficient. SugarCRM, which started as a project to elevate CRM with automation, has since grown into an AI-driven cloud product used by thousands of companies across the globe.
The Sugar Platform incorporates robust cloud structures and security, presents AI-powered predictions for customer trajectories and supports macro and micro customisation options. Importantly, its versatility and flexibility make it suitable for multiple different teams across the CRM landscape.
Though it's far from the only CRM platform on the market, SugarCRM’s longevity as a company exemplifies its trusted status among businesses from many sectors. Ultimately, CRMs are a vital part of almost all industries, and Sugar’s established place in the market gives it plenty of scope for further success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jul 2019
$16m
LATE VC
Jan 2015
$3.6m
CONVERTIBLE
Total funding: $139.2m
Company benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
Company HQ
Financial District, San Francisco, CA
Leadership
Clint Oram
(Chief Strategy Officer)Previously Product Manager at Epiphany and Software Engineer at Hewlett Packard Enterprise.
Salary benchmarks
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