Customer Success Manager, Stream

• The ideal candidate for this position is someone who enjoys being customer-facing and gets job satisfaction from solving business-related problems with great products
• Have 3+ years of experience as an account manager or CSM
• Are not afraid to challenge the status quo of a workflow to define new best practices
• Are able to grasp technical products and concepts quickly
• Understand how to guage the value a product provides to a problem
• Work seamlessly across departments - product, support, engineering, sales, and finance

Desirable

• Stream is looking for a Customer Success Manager to join our growing Customer Success team
• Own the post-sales customer journey of our Enterprise Customer segment for your book of accounts
• Coordinate and run onboarding sessions with product and engineering teams
• Manage releases and go-lives of our customers using our products and ensure smooth deployments
• Use product knowledge to drive adoption of the features and challenge accounts with lower adoption to lower contraction and churn risks
• Hold Strategic Business Reviews with your largest customers
• Continually monitor the health of your book of business using our CSMP
• Own the data hygiene of your accounts and their paperwork in our systems
• Run the renewal cycles with your book of accounts, negotiate contracts, and partner with the accounts team for cross-sell and upsell opportunities