Pre-Sales Solutions Architect, Zapier

• Experience: 8+ years in technical pre-sales at B2B SaaS companies or customer-facing technical consulting roles that involve biz-and-tech-line relationship management and driving business goals with a technical lens
• Technical Acumen: You are familiar with core computing concepts and have implemented technical projects during your career. You are OK getting into the weeds with technical implementations, assisting customers with their builds, and strategically scoping/ intaking customer requirements as part of a pre-sales process. You are comfortable advising architectural best-practices to senior technical stakeholders, and managing expectations relative to product capabilities and customer requirements
• Consultative Approach: You excel at understanding customer needs and providing innovative solutions. You are comfortable sitting in a room in-person, and advising both technical and non-technical stakeholders on their desired projects. You have experience driving change and helping customers to reach their goals within the boundaries of ‘what is possible. You understand how to position Zapier as an integral part of a company’s broader business strategy, helping them see the long-term value of automation and integration
• Relationship Building & Nurturing: You know how to quickly build and maintain senior-level relationships, establishing trust with both business and technical teams. You nurture long-term, partner-centric solutions and roadmaps, aligning your advice with their broader goals, rather than only focusing on immediate wins for Zapier. You understand that impactful, lasting work is built over time
• Adaptability & Problem Solving: You thrive in dynamic, evolving environments. You take a hands-on approach to solving problems and deliver creative, scalable solutions. When faced with new challenges, you are quick to learn and adapt
• Technical Innovation & Mentorship: You’re a fast-moving technical innovator who enjoys sharing knowledge. Whether through 1:1 mentorship or detailed documentation, you actively help others grow their expertise. You’ve consistently learned new skills to better advise partners in unforeseen situations and continually improve your own expertise
• Cross-Functional Collaboration: You work seamlessly across teams, partnering with Growth, Engineering, and Product to ensure customer success from pre-sale to post-deployment. You gather insights from customers and prioritize feedback that influences the product roadmap
• Data-Driven Approach: You know how to leverage both quantitative and qualitative data to craft technical plans that deliver the most impact. Whether researching external market data, internal metrics, or investigating partner sites and marketplaces, you have the ability to piece together valuable insights to drive decisions
• Self-Motivated: You thrive in environments with ambiguity, driven by a strong personal desire to learn and achieve
• AI Fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly

Desirable

• We’re looking for a Pre-sales Solutions Architect to join our Sales team at Zapier
• In this role, you'll partner with the team to help develop our go-to-market strategy and close key customer accounts
• You’ll take advantage of a significant head start: Zapier is a leader in the automation space, with proven product-market fit and strong sales traction
• You’ll be selling a product that is consistently a preferred choice in the market
• As an early Solutions Engineer at Zapier, you’ll have the unique opportunity to further expand our impact by building on our success
• This role is a blend of technical consulting, solution development, and direct sales collaboration
• ️Educate our customers as a trusted advisor to their automation and integration efforts
• You will become an expert on automation workflows and consult with top product and engineering leaders on how Zapier can help achieve major business goals
• Your technical acumen and consultative selling approach will position you as a critical resource for decision-makers
• Bring accounts to technical close
• You’ll navigate complex, multi-party sales and design joint integration architectures with our customers' Engineering teams
• You will help buyers understand how Zapier can streamline their operations and fit seamlessly into their existing technical stack with minimal effort
• Partner with our Growth, Engineering, and Product teams
• As the primary conduit between go-to-market and Engineering, you’ll gather and prioritize feedback from prospective customers
• Your insights will influence our product roadmap, and you will collaborate with our Growth team to ensure smooth deployments and ongoing customer success
• Take a consultative approach to deeply understand your customers’ technical needs and pain points, and present tailored, insightful solutions using Zapier’s Enterprise Automation platform
• Drive revenue for Zapier by positioning Zapier as an integral part of customers’ business strategy through value-driven proof-of-concepts, customized demos, and solution discussions
• Collaborate with cross-functional teams including Engineering, Product, and Customer Success to develop integration architectures and long-term adoption strategies
• Advocate for customers and influence the product roadmap, ensuring Zapier’s platform evolves to meet the needs of enterprise customers

• The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled
• All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process
• This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate
• Please be sure to answer each question; the resume and CV fields are optional
• After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application