Product Support Specialist, Lighthouse
$46-54k
Hotel revenue management solution
Be an early applicant
Hotel revenue management solution
501-1000 employees
Be an early applicant
$46-54k
501-1000 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- You are tech savvy and proficient with Microsoft Office (Excel, Word, Powerpoint) and Google Apps
- You're fluent in English (Additional Spanish proficiency preferred)
- You think ahead, see problems coming, and have demonstrable experience rolling up your sleeves and tackling issues before they present themselves
- You have a tremendous work ethic, laser focus, passion, and dedication
- Excellent analytical, reporting, data manipulation, dashboard creation, and Business Intelligence skills
- You have exceptional written communication skills
What the job involves
- Our Customer Care team advises and guides our wide array of customers as they map any number of business needs to Lighthouse
- We are the faces of Lighthouse - genuinely compassionate, strategic-minded, organized and dedicated
- Fulfilling this role means you are entrusted with the relationships, and product health
- A Product Support Specialist is an experience-maker for our customers - passionate about working with a variety of hotels to make Lighthouse the common thread that transforms their business
- Educate and empower our users to help them achieve the most out of the Lighthouse products by engaging with them, listening, understanding their needs and providing 1-1 training where necessary
- Respond, investigate and resolve cases logged by customers via chat or email in a timely manner
- Help customers adopt and optimise their use of Lighthouse efficiently
- Prepare supporting material and product user manuals
- Collaborate with Business Development teams on internal questions and set-ups
- Collaborate with Product team to ensure client feature requests are represented on the roadmap and expectations with users are managed accordingly
- Escalate issues or bugs with Engineering team
- Communicate technical concepts across stakeholders of varying technical ability
- Where necessary identify shortfalls in the process and procedures and suggest process improvements
- Our Customer Care team is a collaborative team across the AMER, APAC and EMEA regions
- The team advises and guides our wide array of customers as they map any number of business needs to Lighthouse
- As a member of our team, you'll have the opportunity to work with a dynamic group of professionals, learn from experienced leaders, and contribute to the success of our organization
Our take
Lighthouse, formerly OTA Insight, is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly intuitive and customisable dashboard, the Lighthouse platform integrates with other industry tools including hotel property management systems, leading revenue management systems and data benchmarking providers.
Lighthouse's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 70,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$370m
SERIES C
Nov 2021
$80m
SERIES B
Total funding: $470m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Leadership
Gino Engels
(Chief Customer Officer & Co-Founder)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(CFO & Co-Founder)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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