Senior Technical Program Manager, Upstart

• Professional experience in a Technical Program Management role, including ownership of complex, cross-functional software initiatives
• Experience translating ambiguous, multi-stakeholder problems into executable plans with milestones, dependencies, risks, and clear ownership
• Experience working in a TPM or similar role directly with product managers and engineering managers and their teams with a clear understanding of ownership, roles, and responsibilities
• Technical fluency in software architecture, data models, third party vendor integrations, and data pipelines, with the ability to evaluate trade-offs among technical approaches
• Experience delivering initiatives across Product and Engineering while connecting program execution to measurable business or customer outcomes

Desirable

• Upstart’s Auto Retail team is bringing Upstart’s AI-powered underwriting combined with best-in-class software to help all Americans get better access, lower rates and a better process when purchasing a vehicle
• Auto lending represents over $600B in annual volume across over 70K dealerships and is used by almost every household in the country yet has record low process satisfaction, transparency, and credit access
• We aim to change that
• The team partners across Product, Engineering, Analytics, Machine Learning, Servicing, Fraud, dealer-facing functions and more to improve the experience for lenders, dealers, and consumers
• As a Senior Technical Program Manager, you will own program planning, execution and outcomes for complex, high-impact Auto Retail initiatives
• You will turn ambiguous, multi-stakeholder work into clear plans, drive decisions, manage dependencies and risks, and help teams deliver reliably and with quality
• You will partner with Product Managers, who own product strategy and priorities, and Engineering Managers and engineers, who own technical design and implementation
• Your leverage will come from technical judgment, cross-functional leadership, bringing clarity from ambiguity, and the practical execution systems you build
• You’ll help accelerate the quality, speed, and adoption of the software and features we build by:
• Surfacing operational signals and customer pain points
• Analyzing problems and opportunities and developing clear, stack-ranked recommendations
• Driving PM-prioritized initiatives from technical planning through launch and rollout
• Establishing continuous feedback loops by monitoring post-launch results and identifying opportunities for iteration and improvement
• Lead complex, cross-functional software initiatives from alignment through delivery, coordinating across Product, Engineering, Servicing, Analytics, Machine Learning, Fraud, Legal, Compliance, Operations, and dealer-facing partners
• Translate ambiguous, multi-stakeholder problem spaces into actionable plans with clear milestones, dependencies, risks, decision points, and owners
• Partner with Product Managers on business strategy and prioritization, and with Engineering Managers and engineering teams on technical approaches and execution plans
• Engage meaningfully in technical discussions by evaluating software architecture, data models, data movement, data pipelines, and trade-offs among potential approaches
• Identify blockers, clarify ambiguous ownership, surface downstream impacts early, and help teams resolve issues before they create delivery risk
• Establish practical, lightweight ways of working that improve coordination and visibility across teams without creating unnecessary reporting or process overhead