Customer Success Specialist, Zen Educate
CA$70-75.5k
+ Share options
Entry and Junior level
Toronto
4-5 days a week in office
Education recruitment platform
Posted today
Education recruitment platform
201-500 employees
B2BMarketplaceEducationRecruitment
Posted today
CA$70-75.5k
+ Share options
Entry and Junior level
Toronto
4-5 days a week in office
201-500 employees
B2BMarketplaceEducationRecruitment
Company mission
To make a positive impact and bring about meaningful change within the education recruitment sector.
Role
Who you are
- Whether you are an experienced professional, a new grad, or an educator looking to get your foot in the door with a fast-growing tech company—this role offers a unique chance to join a high-growth startup on the ground floor
- Coachability: You thrive on feedback, bring low ego, and are eager to learn daily
- Grit: You are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals. Challenges and setbacks do not deter you from getting back up and trying again
- Positivity: You lift others up and celebrate the wins of our schools, educators, and your teammates
- Strong Work Ethic: You hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency
- Empathy: You deeply care about other people’s experience, and go above and beyond to give them a better experience than they’ve ever had before
- A deep passion for the education sector and creating a positive social impact
- Experience in sales, partnerships, account management, recruitment, or education is a plus
- We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with
- We believe in hiring the best people from the widest pool and creating an inclusive atmosphere with a culture where people’s voices are heard and all our team can look forward to coming to work
- We value and respect all differences in all people (seen and unseen). We believe in an environment with equal access to career development opportunities and actively encourage applications from BAME candidates
What the job involves
- Reports to: Customer Growth Manager
- This is a fast-moving, high-volume role that requires an equal mix of relationship building, strategy, and acting with urgency to fulfill both school and educator needs
- You will be on the front lines of our mission, managing and growing a portfolio of US school partnerships while simultaneously supporting a dedicated group of educators to ensure they find the right roles and succeed in them
- You’ll have the opportunity to make a tangible difference in the US education system by helping schools save money and educators earn more
- We have more than doubled the business in the past year. With that business growth comes incredible career progression opportunities for those hungry and excited to grow. Our leaders and senior roles across the business come directly from our frontline, entry level positions
- Building deep, meaningful relationships with your school partners
- Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms
- Upselling Zen products and services to expand our impact within your school partner portfolio
- Acting as a responsive, central point of contact for all school partnership stakeholders
- Reporting on key trends and feedback to our Product team to help improve our platform
- Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles
- Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
- Coaching educators and improving their performance in schools
- As we scale, this role will directly grow with the business. This team is at the heart of the Zen marketplace. By managing and growing our school partnerships and managing and supporting our educators, you will gain expertise in account management, sales, partnerships, and operations
- You will also learn how to work effectively with a world-class product and technology team to produce better and better outcomes for our customers. Where you take your career next is up to you
- You can use these skills to move into sales and partnerships roles, leadership, product management, and more. Whatever your ultimate goal is, we want to know what it is so we can help you get there
Application process
- Step 1: Intro call with our Talent team to tell you a bit more about the role, and answer any question you may have
- Step 2: 1 hour interview to review a practical task and role play a mock call with a school partner
- Step 3: 1 hour interview to ensure you have the mindset and traits we know lead to success in the role
- Due to the high volume of applications, we regret that we are unable to provide individual feedback on initial submissions
Our take
With UK schools under immense financial pressure, Zen Educate is providing a smarter approach to education staffing. Recruitment in schools often relies on inefficient and expensive practices. Zen Educate is focused on tackling the pain points in the industry and providing a way to ensure schools get the best teachers possible.
It provides an online platform as an alternative to recruitment agencies, which is the only online platform accredited by the UK's Department of Education, helping schools fill staffing needs quickly and cost-effectively. Schools using the platform have reportedly saved 20-30% on supply cover costs.
On top of this, the company has also raised significant funding to support acquisitions in the UK and the US, plus the expansion of its operations and offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 7 rounds)
Aug 2025
$17.7m
SERIES B
May 2024
$37m
SERIES B
Total funding: $103m
Company benefits
- Macbook and tech equipment provided
- Regular "lunch 'n' learns" every month on a range of topics
- Investment in your professional development
- Regular socials
- Ownership in the company
- Pension scheme
Company values
- Commit to the mission- We commit to our mission, our customers, and our teams. We work hard because we care more
- Choose greatness over comfort- Greatness and comfort rarely coexist. We seek greatness. We understand success takes grit & determination so we seek colleagues that possess it
- Act like an owner- We all take responsibility for driving the company forward and making it a success. If we see something that could be better, we fix it. We offer stock options to all employees
- Help each other be better- Every person at Zen is someone we can respect and learn from
- A culture of trust- We hire people who are great at their jobs and we let them get on with it while being there to lend a hand when needed
- Challenge the status quo- We take action when we can see opportunities for improvement. We are in it to make our customers' lives better and to fix a broken system
- Embrace learning over perfection- We make decisions quickly and we don't hesitate. We may disagree with a decision, but we support the team and the mission by committing to it. We embrace making unknowable mistakes and learning from them
Company HQ
HQ, London
Articles
Leadership
Slava Kremerman
(Co-Founder & CEO)Previously a member of the Leadership Team at Nutmeg a FS startup, they also worked at Barclays and Aon.
Oren Cohen
(Co-Founder & Chief Customer Officer)Ran the UK office of Optimizely, a Silicon Valley tech company. Prior to this, they worked at G-STAT and Intel.
Salary benchmarks
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Diversity, Equity & Inclusion at Zen Educate
- At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all
- We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work
- We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team
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