CX People Business Partner, Owner.com
$155-175k
$155k-$175k CAD, plus a generous pre-IPO equity package.
Online ordering and restaurant marketing system
Be an early applicant
Online ordering and restaurant marketing system
201-500 employees
Be an early applicant
$155-175k
$155k-$175k CAD, plus a generous pre-IPO equity package.
201-500 employees
Company mission
To give independent restaurants the infrastructure tools they need to compete with larger corporations.
Role
Who you are
- Minimum of 7 + years of demonstrated experience in People Operations, with a focus on business partnership ideally with CX, preferably in a start-up environment and supporting a global workforce
- Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team
- Proven Experience creating and implementing strategies that drive organizational effectiveness
- Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico & Colombia). Spanish speaking a big plus!
- Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management
- Excellent judgement and problem thinking skills
- Proficiency in HR tech stack (preferably Rippling HRIS & Lattice), with the ability to interpret data and drive actionable insights
- Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels
What the job involves
- We're expanding our People Business Partner Team here at Owner!
- In this role, you’ll be a key strategic partner, aligning our People Ops initiatives with Owner’s business goals. You’ll work closely with CX leadership, supporting the team to drive performance, engagement, and growth. You leverage a strategic approach to transform what is typically a reactive organization into a proactive one, building frameworks that fundamentally reshape how the team operates
- As an embedded partner, you’ll act as a trusted advisor and coach — helping leaders build high-performing teams, strengthen culture, and navigate change with confidence. This is an opportunity to make a real impact, shaping how our people strategy scales with the business. At Owner, the People Business Partner role goes far beyond the “traditional” scope — you’ll operate much like a Chief of Staff for your business group
- If you are looking for an opportunity to make a significant impact within a hyper growth and innovative environment, this is the role for you
- Strategic Partnership: Collaborate with CX leadership to understand business needs and develop People Ops strategies that drive organizational effectiveness and support rapid growth
- Talent Acquisition: Partner with our Talent team to attract and hire top talent at an accelerated rate; develop retention strategies to drive business growth
- Employee Development: Design and implement training programs and career development initiatives that equip team members with the skills necessary for success in their roles and support career advancement
- Performance Management: Partner with leadership, providing guidance on performance management to foster a culture of accountability and recognition in a high talent density culture
- Culture and Engagement: Champion initiatives that promote Owner’s values and drive positive workplace culture and employee engagement. Gather and analyze employee feedback to drive improvements
- People Ops Analytics: Utilize People Ops metrics and analytics to assess the effectiveness of People Ops programs and make data-driven decisions that align with business objectives
- Compliance and Policies: Ensure People Ops practices comply with legal regulations in consideration of a global workforce and develop policies that support the business and meet country specific needs
Our take
The Pandemic caused a major upheaval in the US restaurant industry. Smaller operations struggled to stay afloat amidst brick-and-mortar closures, and as the demand for home delivery soared their margins were tightened further by hefty third-party delivery app charges. Add to that the fact that consumers become customers of the delivery app, not the restaurant itself, and it’s a development that has spelt real trouble for independent locales. Owner has set out to level the playing field.
Owner’s platform provides independent restaurants with the infrastructure they need to take control of their business without deferring to third-party apps like GrubHub and Deliveroo. It offers marketing, online ordering, and support solutions to over 10,000 restaurants across the U.S. The company has taken impressive first strides, too: they have a 7 figure run-rate, over 105% monthly revenue retention, and helped restaurants avoid millions in online order platform fees.
It’s a hugely attractive proposition for independent business owners, and research suggests it’s a winning idea for consumers too. Over 60% say they’d prefer to deal with restaurants directly, but historically the infrastructure simply hasn’t been in place to do so. With Owner seeing impressive traction by tripling its customers between 2023 and 2024, it's unsurprising that its 2025 funding is being channelled into engineering and design teams, alongside the development of new tools.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
May 2025
$120m
SERIES C
Jan 2024
$33m
SERIES B
Total funding: $182.2m
Company benefits
- Work from anywhere: Our flexible policy lets you work from wherever you want.
- Equity in Owner: All full-time employees in eligible countries receive pre-IPO equity in Owner.
- Benefits to support your success: We set you up for success where you are and where you’re going.
- Healthcare Coverage: We offer comprehensive health, dental and vision plans.
- Unlimited PTO: Your schedule, your choice. We give our team members full empowerment to choose the time they want to work, and don’t micro-manage working hours.
- Team retreats: We love building real friendships with everyone that we work with, so we do several retreats per year – to deepen our friendships, celebrate our wins, and plan our future.
Company HQ
Presidio of San Francisco, San Francisco, CA
Leadership
Adam Guild
(Co-Founder & CEO)Thiel Fellow, Forbes 30 Under 30 List.
Dean Bloembergen
(Co-Founder & CTO)Previously Co-founder and CTO at Marble Technologies, Forbes 30 under 30.
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