Senior User Researcher, Wrapbook
$167.2-227.8k
CA$148.8K – CA$202.7K
Media production payroll & insurance solution
Be an early applicant
Media production payroll & insurance solution
201-500 employees
Be an early applicant
$167.2-227.8k
CA$148.8K – CA$202.7K
201-500 employees
Company mission
Wrapbook's mission is to make the lives of those working in production better.
Role
Who you are
- At least 8 years of experience researching digital products
- A reputation as an expert in many core research protocols
- Experience working with a high level of ambiguity and partnering with stakeholders to understand research requirements
- Proven skills and techniques that build consensus and influence the product design direction through research
- An extensive background in iterative design processes
- Knowledge in Figma and other relevant design & research tools
What the job involves
- We are looking for a Senior User Researcher to join our talented Design & Research team. This role is open to applicants in the USA and Canada. You can work fully remotely, or from one of our offices, or a combination of both
- Collaborate with other researchers, designers, developers and product managers to help create elegant solutions to Wrapbook customer problems
- Lead large-sized projects that directly impact the customer experience with significant autonomy
- Produce simple and intuitive research reports that document customer jobs and pain points and provide innovative recommendations, next steps, and ownership
- Understand and engage with Wrapbook customers continually, influencing the product experience on behalf of the customer, understanding and anticipating customer needs
- Influence and elevate the customer experience, closing the loop on research findings, and highlighting success and failures to drive change
- Develop and drive customer and experience metrics using qualitative and quantitative data that help inform product and design decisions
Our take
Payroll systems for the production industry are long outdated, with the vast majority of administration still being completed manually, in person, and on paper. This forces cast and crew members to loose many hours in unpaid work and drives up production costs.
Wrapbook's app helps cast and crew complete onboarding, submit timecards and track payments. It offers touch and face ID and helps users track various filings as they pass through the system. Its position as one of the country’s only entertainment-compliant companies of its kind has given it a strong head start in its field.
The company's product is used by well-known production companies such as CollegeHumor, Creative Blood and JN, and serves over 1,000 companies in total. In 2021, commitments from new and existing investors boosted Wrapbook’s valuation to $1 billion, earning it unicorn status. With this funding, it has continued to bolster its payroll platform and workforce to best support the needs of production companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2024
$20m
LATE VC
Nov 2021
$100m
SERIES B
Total funding: $150.4m
Company benefits
- Health & Benefits - choose from several customizable plans, including vision and dental
- Minimum Time Off - Everyone is encouraged to take at least 3 weeks off annually
- 401K & RRSP
- Work Remotely
- IT Setup for Your Home
- Lifestyle Perks - Wrapbook employees get a monthly stipend to treat themselves
- Stock Options
- Parental Leave
Company values
- Compassionately Direct - Seek to understand each other while communicating transparently
- Be Yourself - Respect and celebrate our diversity
- Bias Towards Action - Lean into taking action, fast in low stakes and deliberate in high stakes
- Delight Customers - Win users’ hearts with seamless, compliant, and secure services
- Own Our Work - Be accountable to our impact. Surface issues to learn together
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Cameron Woodward
(Co-Founder)Director of Interactive Marketing at Invisible Children. Next, Co-founded and Executive produced Sprinkle Lab for 8 years. Went on to Found and serve as CEO of Film Casualty Insurance Agency.
Naysawn Naji
(Co-Founder)Early career as a Programmer at McGill University. Became a Software Developer at Xiphos Technologies. For over 4 years was Program Manager at Microsoft. Founded artSumo.com. For 5 years was CTO of Grupo Regalii.
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