Director of Fulfillment, HelloFresh
$198-220k
This position is also eligible for the HelloFresh equity plan
2-5 days a week in office (Newark, NJ)
Recipe box subscription service
Be an early applicant
Recipe box subscription service
1001+ employees
Be an early applicant
$198-220k
This position is also eligible for the HelloFresh equity plan
2-5 days a week in office (Newark, NJ)
1001+ employees
Company mission
HelloFresh is on a mission to change the way people eat, forever! They're collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry.
Role
Who you are
- Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
- Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
- Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
- Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
- Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
- Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
- Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
What the job involves
- The Director of Operations drives the culture & leads the daily activities for a high-volume pick, pack, & ship Fulfillment Center
- You will work directly with our Regional Senior Director to be in charge of building out & leading the operational road map for our largest facility
- Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture for over 700 employees, mentoring the leadership team, and driving continuous improvement
- This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole
- Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Fulfillment, Quality, Warehouse, and Shipping)
- Develop trust, credibility, effective and collaborative relationships with Hellofresh peers and direct reports
- Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
- Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
- Ensure adequate communication of company goals and priorities to full Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
- Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery
- Create a positive team dynamic that encourages all employees in the fulfillment center to:
- Provide timely feedback to direct/indirect reports
- Drive positive change within the facility
- Adapt to the ever-changing business needs and ensure that the team does the same
- Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the HF brand, KPI’s, and culture
Our take
The food space has seen significant disruption in the last few years, whether it's the rapid expansion of takeaway delivery, online groceries or meal boxes. Consumer tastes are changing and there has been lots of innovation to try and get quality food in front of people more easily. HelloFresh is one of the drivers of that trend.
On the back of a boom in subscriptions during the pandemic, HelloFresh secured its place in the new food market. However, the cost-of-living crisis has meant that the company and its peers have faced dwindling subscriptions, resulting in layoffs and a need to refocus towards a more sustainable future for the business.
That said, HelloFresh still benefits from being a leader in the sector and from its B Corporation status - properties that mean it remains a top option for consumers who want to try meal kits. Only time will tell if the company can sustain its success moving forwards, at a time when its product, however enticing, is becoming less affordable for the general public.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2016
$97.5m
SERIES G
Sep 2015
$97.1m
SERIES F
Total funding: $406.5m
Company values
- Speed & Agility
- Relentless Prioritisation
- Egoless Environment
- Learning Never Stops
- Data Drivenness
- Customer Centricity
- Long Term Orientation
Company HQ
London, UK
Articles
Leadership
Dominik S. Richter
(CEO)Started his career at Goldman Sachs after graduating from WHU and LSE.
Salary benchmarks
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