Revenue Operations Manager, Asana

• 5+ years relevant experience in sales + customer success operations and strategy, finance, consulting, or in equivalent roles
• Experience using analytical tools to review complex problems and design solutions
• Experience and technical expertise with tools like Outreach, ZoomInfo, Salesforce and Business Intelligence tools (Looker, Tableau) and the ability to provide strategic and proactive guidance that sets the teams leveraging these systems up for success
• A proven track record of leading cross-functional, multi-stakeholder projects through change management motions and success implementation
• A “Roll-up-your-sleeves” positive attitude with willingness and enthusiasm to build from the ground up
• Organized, detail-oriented, and efficient while being adaptable to changing priorities and comfortable wearing multiple hats throughout the day
• Enjoys working cross-functionally through the details of resolving complex issues, ensuring over communication and alignment with stakeholders at every level of the business
• Excited to understand the big picture and interconnectedness of process and systems, and not afraid to dive deeply into a specific subject
• Comfortable interacting with front-line teams and technical teams across multiple time zones and regions, translating business needs into technical solutions

Desirable

• We are looking for a process, data-driven and service oriented professional to join Asana’s Revenue Operations organization to support our EMEA GTM team, based in our Dublin office.
• This person will be an integral part of growing the team that helps support the revenue organization, cross functional partners, and our customers through optimizing and scaling systems, policy, and process. This role will focus on maintaining our internal tools and creating the foundation that will allow us to reach our next phase of growth successfully
• Your primary responsibilities will be both varied and focused – ranging from systems and tooling support, driving change at a regional level, and sharing these findings to support Sales and Customer Success leadership.
• Asana’s Revenue Operations team empathetically supports velocity, and productivity at scale, through the development and equitable administration of relevant policy and rules of engagement to help maximize the impact Asana can have on the world
• Serve as the first line of defense for systems and tooling support, including access rights, enablement, and troubleshooting alongside partners with close attention to detail, consistent follow through, and SLA achievement
• Acts as “Voice of the Region”; accurately representing complex business needs and advocating for opportunities to improve processes or outcomes
• Keep in close alignment with Regional Leadership to make recommendations, decisions, and prioritize initiatives to better meet regional needs
• Be a change agent in region, taking global designs into market
• Collaborate with other cross-functional teams to design and enable informed processes that are elegant, scalable and intuitive for end users while continuously striving to improve the working environment of the people and teams we support on a daily basis
• Assist with enabling the Revenue team through change management efforts within the various systems we manage and support via communication, reporting, dashboarding, and training