Account Manager, Workable
Centralised recruiting software
Open for applications
Centralised recruiting software
201-500 employees
Open for applications
201-500 employees
Company mission
To make it easy for employers to find the right person for every job.
Role
Who you are
- Attention to detail is a must
- You enjoy problem-solving and uncovering customer needs
- Excellent oral and written communication skills
- Strong desire to develop customer service skills and ability to nurture relationships
- Must be organized and efficient to keep up in a fast-paced environment
- Self-starter
- Salesforce (CRM) experience is a plus
- Relevant experience in Account Management or sales-focused Customer Service
- Bachelors degree preferred
- Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred
What the job involves
- We are looking for an Account Manager in Boston. As an Account Manager, you will be responsible for renewing software contracts across Workable’s customer-base
- The goal of this position is to drive contract renewal rates to 100% and lead upgrade opportunities uncovered during the renewal process
- Increase renewal rates by driving renewal conversations, encouraging upgrade transactions, and thereby ensuring retention and long-term satisfaction
- Collaborate with customer success to identify risk factors and facilitate efficient management of the renewal process
- Provide customer feedback to product management
- Partner with leadership to engage in customer negotiations where necessary
- Ensure renewals are well-documented and accurately forecasted
- Work with customers to build relationships and expedite resolution of contract inquiries
- Continuously contribute to the improvement of the renewal process to increase revenue retention and mitigate churn
- Other duties as assigned
Our take
Workable's founders noticed a lack of enterprise software in the recruitment sector, and set out to develop easily-accessible and effective recruiting technology. The company has since changed hiring for SMBs to make it easier for hiring managers across the board.
Workable want to allow hiring managers to spend their time actively hiring people and none of it figuring out the technology itself, or doing work that’s best suited for computers. They therefore focus on automation through their comprehensive, centralised platform.
Workable competes with other candidate tracking systems like Lever and Greenhouse, so continually investing in product to stay ahead of the competition will be important for them.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
38% female employees
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2019
$0.1m
GRANT
Nov 2018
$50m
SERIES D
Total funding: $84.5m
Company benefits
- Environment: Our modern offices are comfortable, light and thoughtfully designed. Both sites offer creative work spaces, a well-stocked communal kitchen, and good access to transport links and city life
- Equipment: Start Day One with all the equipment you need to do your best work. You’ll also get a generous cellphone plan and, as your role evolves, we’ll upgrade your tools to keep pace
- Rewards: On offer is a financial package which includes: stock options, company-paid life insurance, target-based bonuses, competitive compensation and, in the US, a 401(k) pension savings plan
- Training: From attending the world’s best conferences, courses and seminars to accessing books, resources and online learning, choose how you want to spend your training budget
- Well-being: We provide private health-care for you and your dependents, parental leave, and paid holidays. Other perks include free food and drink, flexible schedules and, where possible, remote working
- Come as you are: Workable is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t
Company values
- Customer-First
- Results-Driven
- Entrepreneurial
- Do the Right Thing
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Spyros Magiatis
(CTO)Previously Software Development Director at Upstream (mobile technology company).
Salary benchmarks
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