Account Manager, Workable

• Attention to detail is a must
• You enjoy problem-solving and uncovering customer needs
• Excellent oral and written communication skills
• Strong desire to develop customer service skills and ability to nurture relationships
• Must be organized and efficient to keep up in a fast-paced environment
• Self-starter
• Salesforce (CRM) experience is a plus
• Relevant experience in Account Management or sales-focused Customer Service
• Bachelors degree preferred
• Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred

• We are looking for an Account Manager in Boston. As an Account Manager, you will be responsible for renewing software contracts across Workable’s customer-base
• The goal of this position is to drive contract renewal rates to 100% and lead upgrade opportunities uncovered during the renewal process
• Increase renewal rates by driving renewal conversations, encouraging upgrade transactions, and thereby ensuring retention and long-term satisfaction
• Collaborate with customer success to identify risk factors and facilitate efficient management of the renewal process
• Provide customer feedback to product management
• Partner with leadership to engage in customer negotiations where necessary
• Ensure renewals are well-documented and accurately forecasted
• Work with customers to build relationships and expedite resolution of contract inquiries
• Continuously contribute to the improvement of the renewal process to increase revenue retention and mitigate churn
• Other duties as assigned

• Environment: Our modern offices are comfortable, light and thoughtfully designed. Both sites offer creative work spaces, a well-stocked communal kitchen, and good access to transport links and city life
• Equipment: Start Day One with all the equipment you need to do your best work. You’ll also get a generous cellphone plan and, as your role evolves, we’ll upgrade your tools to keep pace
• Rewards: On offer is a financial package which includes: stock options, company-paid life insurance, target-based bonuses, competitive compensation and, in the US, a 401(k) pension savings plan
• Training: From attending the world’s best conferences, courses and seminars to accessing books, resources and online learning, choose how you want to spend your training budget
• Well-being: We provide private health-care for you and your dependents, parental leave, and paid holidays. Other perks include free food and drink, flexible schedules and, where possible, remote working
• Come as you are: Workable is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t

Total funding: $84.5m

Workable's founders noticed a lack of enterprise software in the recruitment sector, and set out to develop easily-accessible and effective recruiting technology. The company has since changed hiring for SMBs to make it easier for hiring managers across the board.