Technical Support Specialist, Webflow
EMEA, French or German Speaking
€43.2-53.6k
+ Bonus program + RSUs
No-code web design and hosting platform
Be an early applicant
No-code web design and hosting platform
1001+ employees
Be an early applicant
€43.2-53.6k
+ Bonus program + RSUs
1001+ employees
Company mission
To give creative designers the tools they need to create powerful and beautiful websites, all without having to code.
Role
Who you are
- Have demonstrated high-touch customer support experience in SaaS or technical services, including email, phone, and live chat
- Possess one to two years of experience in technical support roles
- Exhibit a strong ability to self-learn and quickly adapt to evolving product features and digital tools
- Have deep understanding of Webflow products or similar web design tools
- Have proficiency in HTML, CSS, DNS, JavaScript, or advanced Webflow features
- Approach technical troubleshooting with analytical and critical thinking skills for
- Exhibit a collaborative, creative, and autonomous approach to teamwork
- Have a commitment to radical candor for clear communication and problem-solving
- Have excellent written and verbal communication skills in English
- Are passionate about advocating for others—customers and colleagues alike—and a desire to grow a career in customer support
- Have experience working with Google Workspace, Slack, Zendesk and Confluence
- Are fluent in French or German, with advanced proficiency in both spoken and written communication
- Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact
What the job involves
- We’re looking for a Technical Support Specialist to help us empower our customers to excel in their endeavors and to continuously enhance Webflow to its fullest potential
- Reporting to the Senior Manager, Customer Support (EMEA)
- Deliver consistently exceptional customer experiences to every Webflow user
- Assist customers in support queues utilizing various tools such as Zendesk and Jira
- Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction
- Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services
- In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role
Our take
No-code development systems allow users to create and publish the kind of output that was once only possible with the help of a team of developers. Webflow is one such platform that allows non-developers to create professional websites without knowing any code. It joins others such as Pantheon, Weebly, Squarespace, and Wix in a hotly-contested low-code development market. While competition is high, so too is demand, with low-code platforms accounting for more than 65% of application development activity in 2024.
The popularity of platforms such as Webflow is perhaps not surprising, as low-code development is usually cheaper for companies to implement and reduces time to market. Webflow has been used by over 3.5 million designers and teams to create sites for companies including enterprise brands such as Dell, Rakuten, UpWork, and Petal. It raised a large amount of funding in a Series C round in 2022. This is being used to further develop its platform, with a longer-term goal of pivoting to providing a no-code tool not only for websites, but software development as well.
Steph
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$120m
SERIES C
Jan 2021
$140m
SERIES B
Total funding: $334.9m
Company benefits
- 100% insurance coverage
- 401K and financial planning
- Paid time off
- Annual retreat and offsites
- 10% time - Take up to 4 hours per week to focus on building skills, working on projects, or learning new Webflow-related things outside of your daily to-do’s.
- Commuter benefits
- Vacation bonus
- Office setup budget
- Health and wellness stipend
- Remote work reimbursements
- Continued education coverage
- Choose your own adventure
- Webflow subscription discount
Company HQ
SoMa, San Francisco, CA
Leadership
Vlad Magdalin
(Co-founder & CEO)Having studied Computer Science at California Polytechnic, Vlad worked as a Web Associates Systems Engineer for 3 years before co-founding Chatterfox.com, where he spent 4 yeas. He left his Software Engineer position at Intuit in August 2012 to co-found Webflow the following month, and has been CEO since.
Sergie Magdalin
(Co-founder)Sergie spent 4 years as a freelance Graphic Designer before joining NameMuir Skate as a Web & UX Designer.
Bryant Chou
(Co-founder)Previously a Senior Software Engineer at Intuit and CTO at Vungle. He was also the founding CTO at Webflow.
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