Enterprise Account Manager, Auror

• Proven Enterprise Sales experience including success managing and expanding enterprise accounts
• Fluency in both English and Spanish (written and verbal) is required for this role
• Strong commercial acumen with experience closing expansion and renewal deals
• Skilled negotiator comfortable leading multi-year SaaS contract discussions
• Executive presence with the ability to influence senior stakeholders
• Analytical and data-informed in building account strategy
• Self-motivated and highly organized with disciplined pipeline management
• Comfortable operating in a dynamic, high-growth environment
• Willingness to travel up to 30%
• If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you

Desirable

• We’re looking for a commercially accountable Retail Partnerships Manager to lead enterprise revenue growth across a portfolio of Auror’s most strategic Tier 1 retail customers, with direct ownership of expansion, renewals and long-term ARR performance
• As a Tier 1 Partnerships Manager, you will be responsible for driving expansion and renewal outcomes within 3–5 enterprise accounts following initial sale
• You will lead commercial strategy, identify and close upsell opportunities, and own renewal negotiations while partnering closely with Customer Success to ensure value realization
• This role connects executive engagement with enterprise sales strategy, driving revenue growth and building long-term strategic partnerships
• Own Tier 1 revenue growth through structured account planning, whitespace identification, and alignment to executive business objectives
• Drive upsell, cross-sell, and renewal outcomes end-to-end, leading discovery, business case development, negotiation, and close
• Maintain disciplined use of Salesforce, Trumpet, and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility
• Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue
• Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximize retention and ARR growth
• Lead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers
• Deeply understand their business operations and context to help embed Auror Core and added functionality within their organization
• Establish and deepen relationships with senior retail executives and Asset Protection / Loss Prevention leaders
• Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact. And position Auror as a long-term, enterprise-wide partner
• Manages customer expectations and internal alignment, ensuring product requests, escalations and commercial commitments are structured and strategically prioritized
• Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention
• Partner with Account Executives during pilot and early deployment phases for Tier 1 customers
• Assume full commercial ownership post-initial contract
• Build 12–24 month expansion roadmaps aligned to customer objectives
• Remove roadblocks and mitigate risks to swift deployment and expansion
• Partner closely with Customer Success, who leads Business Reviews and value realization
• Partner with Product and Marketing to support strategic growth initiatives
• Maintain accurate forecasting and pipeline discipline