Risk Prevention Specialist, Amazon

• Proficiency in both English and Mandarin Chinese with an ability to compose grammatically correct, concise and accurate written responses
• Experience working with Microsoft Office including Outlook, Word and Excel

Desirable

• We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience
• Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk
• The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week
• Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required
• Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer’s, or merchants
• Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution
• Participate in other special projects/assignments and Partner with appropriate business teams as necessary
• Consistently achieve/exceed weekly productivity and quality standards
• The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online
• CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers
• As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com

• Start Date: End June/ July