Digital Success Web Developer, GitLab
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Experience in web development, with extensive experience in developing and maintaining web applications
- Expertise in HTML5, CSS3, JavaScript, and server-side languages and frameworks
- Familiarity with Adobe Creative Suite apps (Photoshop and/or Illustrator) for web asset creation
- Professional experience with GitLab and coding standard processes for collaboration
- Proven ability to develop web applications that effectively communicate complex product features and engage users
- Strong project management skills, excellent communication abilities, and a knack for solving complex problems creatively
- Demonstrated experience in automating processes within web platforms and improving the scalability of digital tools
- A proactive and innovative mindset with the ability to work independently and as part of a dynamic team
What the job involves
- As a part of GitLab's Digital Success team, the Digital Success Web Developer will play a pivotal role in developing and enhancing digital tools and platforms that support our long-tail customer base
- This position is crucial for creating scalable, digital-first customer success solutions that drive product adoption, customer retention, and expansion
- Working closely with the Director of Digital Success and cross-functional teams, you will implement innovative web solutions that improve customer experiences and contribute to business outcomes
- Design, develop, and maintain web-based tools that support digital customer success initiatives, including digital onboarding, feature adoption campaigns, and customer education programs
- Create innovative features and enhancements for digital platforms, focusing on automation, user engagement, and effective communication of complex product features
- Collaborate with the Digital Success team to integrate customer success platforms and other digital tools to enhance efficiency and scalability
- Work closely with Marketing, Product, Support, CS Strategy, and Sales teams to ensure that web applications align with GitLab’s overall customer success objectives and the specific needs of the long-tail customer segment
- Participate in the design and implementation of a robust customer health scoring system, utilizing web technologies to track and influence customer behavior and outcomes
- Lead projects to develop and optimize digital-first programs that contribute to product adoption, customer retention, and expansion
- Stay abreast of emerging technologies and industry trends in digital customer success, applying best practices to continuous strategy evolution
- Mentor junior developers and collaborate with Digital Customer Success Managers to ensure technical solutions meet strategic goals
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $432.8m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company values
- Collaboration - We prioritize things that help us work together effectively, such as assuming positive intent, saying “thanks” and “sorry,” and giving timely feedback.
- Results - We operate with a sense of urgency and bias for action, and we do what we promise — to each other, customers, users, and investors.
- Efficiency - From choosing boring solutions to documenting everything and being managers of one, we strive to make fast progress on the right things.
- Diversity, Inclusion, & Belonging - We work to ensure GitLab is a place where people from every background and circumstance feel like they belong and can thrive.
- Iteration - We aim to do the smallest viable and valuable thing, and get it out quickly for feedback.
- Transparency - Everything we do is public by default, from our company handbook to the issue trackers for our product.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
Diversity, Equity & Inclusion at GitLab
- Diversity, Inclusion, & Belonging is woven into our values and everything we do
- GitLab is home to many dedicated Team Member Resource Groups
- GitLab is a global, multi-cultural organization with team members all over the world
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