Vice President / Senior Vice President of Operations, Tia
$215-315k
+ equity + cash bonus up-to 30%
More information about location
Holistic women's health service
Open for applications
Holistic women's health service
201-500 employees
Open for applications
$215-315k
+ equity + cash bonus up-to 30%
More information about location
201-500 employees
Company mission
To enable every person to achieve their own definition of optimal health through science-backed information, access to high-quality care, and community.
Role
Who you are
- Deep experience running ambulatory care operations — understands visit throughput, provider templates, care team workflows, and the economics of outpatient care
- Strong operational instincts; decisive operator who has scaled complex, multi-site care delivery models
- Exceptional ability to prioritize, synthesize, and sequence ideas into a clear action plan
- Executive presence and clarity of communication — concise, structured, direct
- Ability to influence without ego, and hold teams accountable with empathy, firmness and respect
- Strong operational design and process-building skills; comfort leading through ambiguity and scale
- Ability to see around corners — anticipating operational needs before they surface
- Strong player-coach: able to lead at altitude and also drop into the weeds to unblock and execute
- High analytical horsepower; able to interrogate data, build models, and translate insights into action
- Deep patient-oriented mindset – understands that better operations must improve outcomes, not just margins
- Comfortable working in an environment with high ambiguity, high expectations, and high velocity. Not afraid to prototype, test and pivot
- 12+ years of operations leadership in healthcare, with significant experience running fee-for-service primary care at scale
- Proven track record of delivering operational, quality, and financial results in a multi-site or multi-market environment
- Strong experience with scheduling optimization, throughput improvement, provider efficiency, and workflow redesign
- Hands-on experience building operational models; proficiency with SQL, Excel required; BI tools (e.g., Tableau) a plus
- Experience partnering with executive teams and presenting to Boards
- Prior experience in high-growth, operationally complex healthcare environments strongly preferred
What the job involves
- Tia is looking for a sharp, data-obsessed operator who knows how to turn strategy into repeatable, scalable, margin-positive execution across a multi-state/multi-site clinical business
- This leader will serve as the execution engine for the clinical organization,, translating strategic ideas and operating targets into operational reality with focus, clear priorities, and disciplined follow-through
- We need an operator who can institutionalize excellence and design an operating cadence, enforcing disciplined execution, and coaching leaders to run the same playbook everywhere while still adapting to local realities
- The S/VP, Operations will build and lead the core clinical operating system of the business: capacity planning, clinical operations, visit + scheduling design, visit throughput and patient flow
- They’ll see around corners and anticipate the next nine months of operational needs
- This person thrives where complexity meets speed — translating top-level goals into clear operational plans, measuring what matters, and ensuring teams deliver
- This is a player-coach role for someone who thrives in the details, moves fast, doesn’t wait to be asked, and takes pride in getting results
- They roll up their sleeves, pressure-test assumptions, build and refine operational models, and hold teams accountable with clarity and empathy
- They love a good experiment, move fast with data, and never lose the plot: patient outcomes and business performance must rise together
- This role requires strong executive presence, the ability to influence across clinical and corporate teams, a strong desire and ability to build relationships with clinicians and comfort presenting to the leadership team and Board
- Lead day-to-day and long-term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals
- Rapidly translate strategic direction into operational reality — including scheduling models, visit templates, staff allocation, workflows, and performance expectations
- Own critical operational mandates (e.g., build the design and system Tia needs to hit appointments completed per day targets) and drive end-to-end implementation across markets, clinicians, systems, and workflows
- Build scalable operating models that improve access, efficiency, and margin without compromising patient experience
- Drive execution on cross-functional initiatives tied to revenue, cost, quality, and patient experience – ensuring every team knows their targets and delivers on time
- Set expectations, operating standards, and performance baselines for operations, clinic leadership, and cross-functional partners
- Maintain a clear, real-time picture of business performance across membership, visit volume, utilization, staffing, service throughput, patient experience, and unit economics
- Establish and run the operating cadence: weekly business reviews, monthly operating reports, quarterly planning, and performance check-ins
- Proactively identify operational risks and root causes, escalate with crisp recommendations, and lead the org toward rapid resolution
- Drive continuous improvement: simplify processes, eliminate waste, and iterate operational models to improve margin and quality
- Hold teams accountable through clarity, transparency, and consistent follow-through
- Operate through a lens that quality + operational efficiency must both be true
- Anticipate operational needs 6-12 months ahead — capacity constraints, payer shifts, staffing requirements, workflow redesigns, clinical throughput challenges, etc to better inform the decisions we make today
- Build, test, and refine operational models that support growth, quality, and financial targets
- Identify bottlenecks before they become crises and lead the organization toward proactive solutions
- Step into the details when needed: audit workflows, review schedules, evaluate throughput, refine KPIs, and validate assumptions in real time
- Coach and develop operational leaders while personally owning high-stakes deliverables
- Build strong, trusting partnerships with Clinical Leadership, Marketing, Product, Finance, RCM, and People to ensure end-to-end alignment on operational performance
- Serve as the COO’s operational proxy, representing Operations with authority and clarity cross-functionally and in and Board-facing forums
- Collaborate with market and clinic leadership to ensure consistent, high-quality operations across all sites and modalities
- Drive a culture of accountability, clear communication, and results across all operational teams
- Oversee operational KPIs, dashboards, and predictive models tied to visit volume, capacity, staffing ratios, utilization, revenue, cost structure, and patient experience
- Align operational forecasts with financial plans and ensure leadership has real-time insight into performance
- Lead deep-dive analyses to determine root causes, identify opportunities, and guide decision-making
- Partner with Strategic Finance to align operational forecasts with company financial plans
Our take
Tia is an innovative health-care platform for women. The company was created in response to co-founder Carolyn Witte's experience of waiting three-years for an accurate diagnosis of her PCOS. Essentially, it was formed to help other women have a better experience with doctors and health-care providers.
Tia began as a chat-based, Q&A app and has since evolved into a virtual care service. The company prioritises a personalized and integrative approach, which offers a tailor-made care service. Following 2021 funding, Tia opened clinics across California and Arizona, adding to its New York in-person clinic.
As the company look to grow the number of clinics, it will face multiple challenges. Expansion involves entering the world of commercial real estate, legal and insurance contracts that will challenge the largely app-based company, and it will be necessary to ensure they are able to manage this effectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2021
$100m
SERIES B
May 2020
$24.3m
SERIES A
Total funding: $129.3m
Company benefits
- Equal opportunity employer
- Performance-based bonuses
- Work from home opportunities
- We offer every employee health, vision, and dental insurance (with options for dependents, too). And of course — a free Tia membership!
- Unlimited vacation days: we aim to practice what we preach to our patients by encouraging our employees to take time away from work to recharge
- With donation matching programs and community service days, we work to ensure that as a team we’re giving back
Company HQ
SoMa, San Francisco, CA
Leadership
Felicity Yost
(Co-Founder, President & CEO)After studying at Cornell, Felicity worked for over a year as a Management Associate at Bridgewater before spending 2 years as a Product Manager at Owler. In January 2017, she co-founded Tia, serving as COO since then.
Carolyn Witte
(Founding CEO)After studying at Cornell, Carolyn went on to work at Google for 4 years in the Product Marketing team, going on to be Team Lead at Googles Creative Lab.
Share this job
View 1 more job at Tia