Customer Success Manager, Sailpoint
East
£75.3-139.9k
More information about location
Identity governance & cloud identity management
Be an early applicant
Identity governance & cloud identity management
1001+ employees
Be an early applicant
£75.3-139.9k
More information about location
1001+ employees
Company mission
To equip every enterprise to effortlessly manage and secure access to applications and data through the lens of identity – at any speed, at any scale.
Role
Who you are
- Bachelor’s degree or equivalent work experience
- Strong customer-facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor
- Strong consulting skills. Ability to gather and analyze information and produce strategic insights into customer organizational and technical challenges
- Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
- Ability to set and communicate expectations; skill in mediating and resolving problems
- Must be highly organized and able to prioritize and process several tasks concurrently
- Ability to build lasting relationships based on trust
- Takes ownership of customer issues and drives to resolution
- Proficiency with CRM software
- Self-motivated, strong work ethic, creative, customer-centric personality with a genuine commitment to continuous professional development
What the job involves
- The SailPoint Customer Success team is responsible for helping our customers get maximum value out of SailPoint products or services, resulting in the business receiving maximum lifetime value and loyalty from the customer
- The Customer Success Manager is responsible for ensuring overall customer satisfaction and establishing strong, referenceable relationships
- They develop and maintain long-term business partnerships between SailPoint and assigned customer accounts
- In this capacity, the CSM will be customer advocates and trusted business advisors across multiple accounts, supporting customers in achieving success through the effective utilization of SailPoint’s products and services
- Additionally, the role involves facilitating successful contract renewals
- You'll manage the business relationship between SailPoint and assigned customer accounts, responsible for overall success and satisfaction
- Provide coaching and guidance to customers on the use of SailPoint solutions for identity management, compliance, role management, and access request management
- Develop insights into the challenges faced by customer organizations and provide recommendations based on an in-depth understanding of how SailPoint solves those problems. Proactively share best practices
- Monitor accounts for changes in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could influence the client’s ongoing use and/or satisfaction with SailPoint’s products and services
- Provide strategic updates on customer’s performance to SailPoint Senior Management
- Identify new opportunities for expanding SailPoint product/service usage to maximize customer success and SailPoint revenue growth
- Ensure maintenance contract renewal. Meeting or exceed renewal and retention targets
Our take
SailPoint is a leader in identity management, founded in 2005 to help businesses mitigate security risks. The company went public in 2017 and was acquired by Thoma Bravo in 2022.
SailPoint’s products harness AI and machine learning to automate and streamline identity management, appointing the appropriate access to different identities operating in a business. Its solutions have evolved alongside innovations in the space, and the company remains a top choice for enterprises worldwide.
To continue keeping pace with advancements in the market, SailPoint has acquired identity solutions startup SecZetta. With this move, SailPoint says it will be able to further help its clients consolidate their identities and organize their workforce data. The company also partnered with Simeio, a leading provider of Identity and Access Management services, to enhance both companies’ security capabilities and protection measures.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2014
$0.3m
EARLY VC
Nov 2010
$0.6m
GRANT
Total funding: $21.8m
Company benefits
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 4019k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental leave: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
Company HQ
Four Points Centre, Austin, TX
Leadership
Mark McClain
(CEO)Operating Advisor at Elsewhere Partners. Previously and SVP of Software Marketing at Sun Microsystems and a VP of Worldwide Marketing at IBM Tivoli Software.
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