AML Specialist, First AML
£30-35k
Monthly performance based bonus determined by output - up to £500 per month.
3-5 days a week in office (Shoreditch, London)
Global leading AML & KYC software
Posted today
Global leading AML & KYC software
101-200 employees
Posted today
£30-35k
Monthly performance based bonus determined by output - up to £500 per month.
3-5 days a week in office (Shoreditch, London)
101-200 employees
Company mission
To limit criminal exploitation.
Role
Who you are
- 1 - 2 years in a customer service role
- You are focussed on results - accuracy and pace are high on your priority list
- You have great resilience and can bounce back from setbacks
- You come with a solution to a problem and take a risk by giving it a go, especially if it helps us to move faster
- You ground yourself by delivering an exceptional customer services time and time again
- Don’t meet every single requirement? Studies have shown that women, non binary and certain socio demographics are less likely to apply to jobs unless they meet every single qualification. At First AML we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in tche job description
Desirable
- Worked in customer service, call centres or financial services - any experience with AML, CDD or KYB would be very useful
- You'll thrive in a fast paced environment - juggling phone calls and emails all throughout the day
- Experience in managing a caseload that requires you to think on your feet, move fast to resolve customer querie
- You have bucket loads of initiative when it comes to solving hard problems
- You trail blaze when it comes to supporting your fellow team members to achieve their results
What the job involves
- As the first point of contact for our customers and their clients - we'll be looking at you to provide an exceptional and efficient experience every time!
- You'll have a dedicated caseload to care for - welcoming and onboarding each customer, communicating with them via phone and email
- You will complete the end to end CDD (customer verification and due diligence process) process ensuring compliance with the legislation
- Care daily for your individual caseload to ensure it progresses through the platform efficiently
- As the voice of First AML you'll jump at the chance to improve experiences and streamline processes
- You'll be confident and look forward to making 10+ calls a day to your customers
Application process
- 1. Apply through Welcome To The Jungle
- 2. Virtual coffee with a First AML team member
- 3. Formal interview that includes an activity that is relevant to being an AML Specialist
- 4. Background Checks - Police Check & Verbal Reference
- 5. Offer made - wohoo!
Salary benchmarks
Our take
Anti-money laundering (AML) regulations are vital protection for modern businesses, but ensuring compliance can be a complex and time-consuming process. First AML solves this problem with its regulatory technology solution.
First AML first launched in New Zealand in 2017, before expanding operations to Australia in 2021, and the UK in 2022. This growth is a testament to the rising demand for First AML's tech, bolstered by a diverse customer base united by the objective of busting financial crime and exploitation through compliance tools. With the company citing that it can increase compliance efficiency by 70%, First AML has raised around $30 million in funding so far, further accelerating its growth.
First AML's main challenge will be competing with other already established regulatory tech providers. However, its ambitious expansion strategy has been successful, and the company has seen impressive growth and a 400% revenue increase since 2024, enabling it to remain competitive in the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2021
$21m
SERIES B
Sep 2020
$5.2m
SERIES A
Total funding: $28.7m
Company benefits
- Extra leave: Additional 5 days of leave for our team to unwind, disconnect from work and rejuvenate.
- Parental leave programme: Financial support for our team members as they embark on one of the most magical journeys - becoming a parent.
- EAP: Life can feel overwhelming so we provide access to free, independent, confidential support through our Employee Assistance Program (EAP).
- Employee share offering: A pathway to shares so our team can share our journey.
- Training allowance: Dedicated training allowance for each of our team to learn, grow and progress.
- Subsidised Medical Appointments: Supporting access to doctors appointments so our team can be healthy and well.
- Employee and Sales Referral Programmes: Our people are our biggest advocates for working here and our product so we reward them for successful referrals.
- Employee Wellbeing Initiatives: Our people are our biggest advocates for working here and our product so we reward them for successful referrals
Company values
- Mount the Curb
- It’s not your typical 9-5; we recognise results
- Problems are our passion
- Customers are our compass: We truly care about solving our customers problems & building amazing customer advocates
- Pozzy vibes
Company HQ
Grey Lynn, Auckland, Auckland
Articles
Leadership
Milan Cooper
(Co-Founder & CEO)Previously worked as an Associate at AJ Park Intellectual Property, and was a Manager at Bain. Then joined Air New Zealand as a Strategy Manager before co-founding First AML in 2018.
Chris Caigou
(Co-Founder & Chief Customer Officer)Previously worked as a Manager in ANZ's Healthcare Sector.
Bion Behdin
(Co-Founder & CRO)Previously worked as a Relationship Manager at ANZ.
Diversity, Equity & Inclusion at First AML
Hannah Sellars (VP People and Culture)
- Our First AML Diversity and Inclusion Alliance has the goal of making First AML a safe and welcoming environment for everyone. We are passionate representatives from across the business who come together to ideate, facilitate and drive initiatives that create an inclusive workspace for all.
- We're proud members of the Pride Pledge, an external community that supports organizations to increase their support, visibility and inclusion of their rainbow community - we hosted a company wide training around the importance of pro nouns at First AML
- During 2021 we increased the number of women in our Engineering Team from 22% to 42% and are currently sitting at 31%
- Reviewed our entire recruitment process to address and remove any bias from the process and ensuring all recruitment panels accurately reflect our First AML values
- Incorporated story telling as a way of educating and celebrating different cultures and ethnicities
- Supported a number of different mental health charities that are focussed on providing free therapy for their clients
- Our team is currently 55% female and 80% of our 2023 Overall Values Awards Winner are female
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